UX Senior Product Designer

Job Summary
Our client, a leading airline and travel services organization, is seeking a UX Senior Product Designer to join their Technology Strategy & User Experience team. This role will focus on improving the user experience of an employee-facing customer service tool within Microsoft Dynamics 365 and other enterprise platforms. The ideal candidate will have strong experience with information architecture, service design, user flows, and wireframing, along with the ability to collaborate closely with Product, UX Research, Customer Service, and IT teams.

Contract Details

• Contract: 14-month contract
• Location: Fort Worth, TX
• Work Arrangement: Hybrid, with onsite work required
• Schedule: Monday and Friday virtual; onsite Tuesday through Thursday
• Conversion: No opportunity to convert

Core Responsibilities

• Create and maintain site maps, service blueprints, user flows, wireframes, and information hierarchies
• Partner with Product, UX Research, Customer Service, and business stakeholders to identify user needs and pain points
• Translate complex business and technical requirements into clear, user-friendly experiences
• Develop content and information structures that improve employee workflows and customer support
• Establish content and information architecture standards, processes, and best practices
• Collaborate with IT teams to develop solutions within the capabilities of Microsoft Dynamics 365 and third-party platforms
• Create roadmaps, documentation, and other UX deliverables while managing deadlines and priorities

Required Skills/Experience (Must-Haves)

• Bachelor's degree in UX, Computer Science, English, Journalism, Technical Writing, or a related field, or equivalent experience
• 5+ years of experience creating digital experiences, content strategy, or information architecture
• Proven experience creating service blueprints, site maps, user flows, and wireframes
• Strong experience with Figma, Mural, or similar UX/design tools
• Strong understanding of user research, information architecture, and user-centered design principles
• Excellent writing, editing, communication, and stakeholder collaboration skills
• Ability to connect user needs and pain points to business goals and success metrics

Preferred Skills/Experience (Nice-to-Haves)

• Master's degree in UX, English, Journalism, Technical Writing, or a related field
• Experience with Microsoft Dynamics 365 or similar enterprise applications
• Experience working with third-party applications and optimizing solutions within platform limitations
• Experience supporting technical projects involving AI or machine learning
• Experience incorporating AI tools into user flows while maintaining a human-in-the-loop approach
• Experience within the travel or airline industry
• Experience with content management or knowledge management systems

Key Competencies & Behaviors

• Ability to identify user pain points and translate them into practical solutions
• Comfortable working across Product, UX, Research, IT, and business stakeholder groups
• Able to connect user challenges to business objectives and develop solutions within technical constraints
• Strong ability to simplify complex concepts and clearly communicate design decisions
• Able to establish roadmaps, manage priorities, meet deadlines, and continuously improve the product

Work Environment

• Location: Fort Worth, TX
• Work Arrangement: Hybrid
• Onsite Expectations: Tuesday through Thursday onsite; Monday and Friday virtual
• Interview Process: Two interviews, including one virtual interview and one onsite interview
• Portfolio: Candidates must provide a portfolio and LinkedIn profile with their resume

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $35.00 and $50.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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