Project Manager

Job Summary
Our client, a leading Media & Entertainment provider, is seeking a  Project Manager to join their team! This position is located in Orlando, FL. As part of the broader Technology Operations organization, DTOC operates around the clock to safeguard the reliability of the systems our guests, cast members, and business partners depend on. The Project Manager will provide temporary, interim coverage for a DTOC Incident Management Manager. This role will ensure continuity of operations and steady progress on active workstreams during the coverage period.

Core Responsibilities

• Serve as the key point of contact for DTOC Incident Management stakeholders to intake, align to scope, prioritize, and schedule initiatives and requests
• Lead a DTOC transition project end-to-end, including gathering requirements, defining scope, identifying impacted teams, sizing impacts, and coordinating resource scheduling with management teams
• Manage several smaller, concurrent DTOC initiatives alongside the primary transition project, adjusting priorities as needs evolve
• Implement and manage ITIL-centric initiatives, specifically focusing on optimizing Incident, Problem, and Change Management workflows to ensure service reliability
• Ensure clear reporting of project status, including timelines, milestone tracking, and risks, to executives, stakeholders, and management teams
• Prioritize and escalate critical project tasks, execute project work plans, and revise as appropriate to meet changing needs
• Coordinate on-call schedules, escalation paths, and major incident response processes in partnership with Incident Management leadership
• Facilitate or support Major Incident Reviews / Post-Incident Reviews (PIRs), ensuring root cause, action items, and follow-through are tracked to closure
• Apply analytical and critical thinking to identify team, process, or tool inefficiencies and risk areas; recommend solutions and implement remediations
• Ensure project documentation is complete, current, and stored appropriately, and support a smooth hand-off of open items at the conclusion of the engagement

Required Skills/Experience (Must-Haves)

• 5+ years of professional experience in marketing analytics or a data related field
• Strong analytical skills with the ability to interpret complex data sets
• Proficiency in data analysis and reporting tools such as SQL, Tableau, Looker, Python, AWS/Quicksight
• Prior experience in marketing analytics or working with a streaming service
• Experience working with digital marketing organizations
• Experience working with Marketing Mix Models
• Programming knowledge in Python or SQL

Preferred Skills/Experience (Nice-to-Haves) 

• 5+ years of experience in Technical Project/Program Management, utilizing waterfall and agile methodologies
• Advanced excel knowledge (sumifs, index-match, macros)
• Strong ITIL / IT service operations experience, including Incident, Problem, and Change Management processes
• Proven ability to work independently and self-sufficiently with limited day-to-day oversight, ramping up quickly on existing programs and stakeholder relationships
• Experience with Jira and Jira Service Management, ServiceNow, or comparable ITSM/project tracking tools
• Ability to develop and deliver executive-level presentations and status reports using PowerPoint or Keynote
• Previous experience in a Technology Operations, Incident Management, and/or Media/Entertainment environment.
• Experience supporting international or multi-region program transitions (e.g., site-to-site operational hand-offs)
• Proficiency with ServiceNow or a comparable ITSM platform
• Proficiency with PowerBI or other analytics/dashboard tools
• PMP, ITIL Foundation, or Certified Scrum Master certification a plus

Key Competencies & Behaviors 

• Comfort operating at the process and coordination level; limited need for deep technical/engineering expertise
• Ability to work independently and collaboratively in a fast-paced environment
• Detail-oriented with a high level of accuracy
• Strong organizational and prioritization skills with excellent attention to detail
• Excellent meeting facilitation skills and effective team player
• Ability to work under pressure while managing multiple projects and initiatives, across a range of internal teams and vendors
• Excellent written and oral communication skills
• Strong analytical and problem-solving skills

Work Environment

• Location: Orlando, FL

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $42.00 and $60.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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