Senior Product Manager

Job Summary
Our client, a financial and technology leader provider, is seeking a Product Manager. This role will support the Performing Loans organization and focus on the ownership, strategy, and enhancement of an Agent UI Platform that supports call center and back-office servicing operations. The ideal candidate will possess a balance of product management expertise, technical aptitude, strategic thinking, and stakeholder management skills, with a proven track record of delivering measurable business outcomes through product ownership and roadmap execution.

Core Responsibilities

• Own and drive the product strategy, roadmap, and vision for agent-facing servicing platforms
• Manage products throughout the entire lifecycle, from concept and planning through delivery and ongoing optimization
• Partner with business stakeholders, operations teams, and engineering teams to define requirements and prioritize initiatives
• Develop and influence multi-year product strategies aligned with organizational goals
• Manage product backlogs, roadmaps, and competing priorities to maximize business value
• Collaborate with engineering teams to evaluate technical solutions, integrations, dependencies, and tradeoffs
• Leverage data and analytics to inform product decisions and measure business outcomes
• Facilitate alignment across executive leadership, business partners, operational teams, and technical stakeholders
• Identify opportunities to improve agent productivity, customer experience, and operational effectiveness
• Support the evolution of AI-enabled servicing capabilities and intelligent workflow solutions
• Communicate product vision, roadmap progress, and outcomes to stakeholders at all levels of the organization

Required Skills & Experience (Must-Haves)

• 5+ years of Product Management experience
• Proven experience owning products from ideation through delivery and continuous improvement
• Demonstrated success delivering measurable business outcomes through product strategy and execution
• Experience creating and managing product roadmaps
• Strong strategic thinking and prioritization capabilities
• Strong technical aptitude and ability to partner effectively with engineering teams
• Experience discussing APIs, integrations, architecture concepts, and technical dependencies
• Exceptional problem-solving and analytical skills
• Experience using data to drive decision-making and product prioritization
• Strong communication, presentation, and stakeholder management skills
• Experience influencing executives, business leaders, operations teams, and engineering organizations
• Ability to thrive in fast-paced environments while managing competing priorities

Preferred Skills & Experience (Nice-to-Haves)

• Experience supporting financial services, mortgage servicing, lending, or banking-related products
• Experience with agent-facing applications, customer service platforms, or operational workflow solutions
• Familiarity with telephony platforms and IVR technologies
• Experience with case management systems
• Experience supporting complaint management operations
• Experience with AI-enabled products, Generative AI tools, or AI-driven process improvements
• Experience working within Agile product development environments
• Experience supporting products used by large-scale customer service or operations organizations

Key Competencies & Behaviors

• Strategic and customer-focused mindset
• Strong problem-solving and decision-making abilities
• Influential leader with executive presence
• Collaborative communicator across teams and stakeholders
• Adaptable, innovative, and results-driven
• Thrives in fast-paced, evolving environments

Work Environment

• Location: Plano, TX
• Local candidates required
• Work Model: Hybrid
• Onsite Tuesday through Thursday each week
• Contract-to-hire engagement
• Team consists of 10+ Product Managers supporting enterprise servicing functions
• Opportunity to support highly visible products used across multiple business areas

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $63.00 and $90.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 
 
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