Product Owner - Technical

Job Summary
Our client is seeking a Technical Product Owner III to join their team! This position is located in Louisville, KY. The Technical Product Owner III is responsible for maximizing the value of internal platform products by translating the needs of engineering teams into well-defined, prioritized backlog items. This role sits within the US Solutions Architecture team and supports the platform capabilities that underpin digital operations, spanning restaurant-facing ordering systems, cloud infrastructure, developer tooling, and systems integration. The role partners closely with platform engineering to improve developer experience, enable self-service and automation, and ensure platform capabilities are adopted, usable, and aligned to business and engineering priorities.

Core Responsibilities 

• Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools)
• Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria
• Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators
• Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders
• Support planning, intake, and capacity management activities for platform initiatives
• Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement
• Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution
• Collaborate with brand product teams, the brand SRE team, platform engineering, and enterprise cloud and security teams
• Support adoption of platform capabilities through customer-focused prioritization and clear communication
• Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency

Required Skills/Experience (Must-Haves)

• Bachelor's degree in any field (technical degree preferred but not required)
• 1+ years of experience in product management or technical product ownership
• 3+ years of experience working on technical products for technical users (engineers, developers, IT teams)
• Experience owning and managing a product backlog in an Agile environment
• Experience with user research, requirements gathering, and translating needs into product deliverables
• Familiarity with product metrics and measuring adoption or outcomes
• Ability to collaborate effectively with engineering and cross-functional stakeholders

Preferred Skills/Experience (Nice-to-Haves)

• Experience with developer tools, internal platforms, or infrastructure-related products
• Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts
• Exposure to automation, self-service platforms, or workflow tooling
• Technical background or prior hands-on experience working closely with engineers
• Experience contributing to developer experience or productivity initiatives
• Product management certifications or formal product training
• Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems
• Familiarity with restaurant technology or POS (Point of Sale) systems

Key Competencies & Behaviors

• You share knowledge freely, create learning opportunities, and make the team around you better
• You earn credibility through consistent delivery and clear communication
• You bring people along rather than going it alone, and you build trusted relationships across teams
• You take ownership of outcomes, not just tasks
• You define what success looks like, execute with urgency, and follow through

Work Environment

• Location: Louisville, KY
• Hybrid (2 days onsite)

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $39.00 and $57.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

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