Senior Product Manager

Job Summary
Our client is seeking a Senior Product Manager to drive product strategy, concept development, and delivery for customer-facing digital experiences. This role partners with Product Management, Technology, and Business Operations to improve customer self-service, support business growth, and simplify internal workflows. The ideal candidate has experience turning product concepts into actionable roadmaps and delivering capabilities from discovery through launch.

Core Responsibilities

• Develop product vision, strategy, and outcome-based roadmaps for a portfolio of digital products
• Present product strategy, roadmaps, and recommendations to executive leadership throughout the product lifecycle
• Partner with technology and business leaders to identify opportunities that improve customer experiences and support business growth
• Lead external vendor teams and internal delivery squads to deliver quality products within agreed timelines and scope
• Translate product concepts into epics, user stories, acceptance criteria, and detailed requirements
• Manage backlog refinement, prioritization, and user acceptance testing
• Define minimum viable products and plan subsequent iterations based on customer needs, business priorities, and technical considerations
• Participate in daily scrums, make priority decisions, and resolve delivery roadblocks
• Navigate competing priorities and influence decisions across technology and business teams
• Use qualitative research, quantitative analysis, product analytics, and testing to inform product decisions
• Monitor marketing technology trends and emerging technologies to identify opportunities for product improvements
• Provide regular product updates, performance scorecards, and delivery reports to business and technology leadership
• Maintain product documentation and coordinate feature launches and enhancements

Required Skills/Experience (Must-Haves)

• 5+ years of product management experience building and delivering digital products or customer self-service solutions
• Experience developing product strategies, defining roadmaps, and managing products throughout the delivery lifecycle
• Experience writing user stories, documenting requirements, and managing backlogs using tools such as Jira or Confluence
• Understanding of product management frameworks and their practical application
• Experience breaking down complex initiatives into minimum viable products and subsequent releases
• Strong planning skills across scope intake, requirements gathering, prioritization, and delivery coordination
• Experience collaborating with cross-functional teams, business stakeholders, technology leaders, and external vendors
• Strong presentation, communication, and negotiation skills with the ability to explain product decisions to executive audiences
• Ability to manage changing requirements and solve problems in an ambiguous, fast-paced environment
• Experience using research, metrics, and customer insights to identify issues and evaluate opportunities

Preferred Skills/Experience (Nice-to-Haves)

• Bachelor’s degree in a relevant field or equivalent work experience
• Experience with eCommerce, reservation management systems, or services supporting consumer-facing products
• Familiarity with online booking, payments, general ledger processes, payment reconciliation, business rules, and availability, rate, and inventory management
• Experience using generative AI tools for product research, user story creation, and workflow automation
• Experience designing product capabilities for internal teams, service agents, and direct-to-consumer users
• Familiarity with A/B testing, hypothesis-driven development, competitive analysis, and consumer research
• Experience using Contentsquare for behavioral insights, including zone mapping, heat maps, and session replays
• Relevant Agile certifications

Key Competencies & Behaviors 

• Communicates product strategy and priorities clearly across business, technology, and executive audiences
• Builds relationships across teams and works through competing stakeholder needs
• Uses customer research and performance data to guide product decisions
• Breaks complex problems into actionable requirements and manageable delivery phases
• Adapts to changing priorities while maintaining focus on product outcomes
• Takes ownership of decisions, follows through on commitments, and addresses delivery roadblocks
• Balances customer needs, operational requirements, technical constraints, and financial considerations
• Maintains curiosity about user behavior, emerging technologies, and opportunities to improve products
• Keeps the end user experience central to product design and delivery decisions

Work Environment

• Hybrid
• Orlando, FL

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $50.00 and $72.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

              
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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