Product Manager – Store Operations Technology (Mid-Level)

Job Summary
We are seeking an experienced Product Manager – Store Systems to support a client's Store Systems team, with a primary focus on mobile device hardware and software support, mobile applications, device management, store systems, and operational workflows. This is a contract opportunity for a product management professional who can define product strategy, manage roadmaps and backlogs, coordinate cross-functional teams, and deliver reliable mobile solutions that support store and field operations. The ideal candidate will have strong experience with product management, stakeholder management, Agile environments, mobile applications, device integrations, hardware-enabled software, and workflow systems. This role requires excellent organization, communication, and facilitation skills, along with the ability to translate complex store, hardware, software, and operational challenges into scalable product solutions.

Contract Details

• Contract type and duration: Contract, approximately 6 months
• Contract dates: 10/16/2026 – 04/16/2027
• Work location: Irving, TX
• Onsite, hybrid or remote expectations: Onsite

Core Responsibilities

• Own and evolve product strategy for mobile device hardware and software support, including handheld scanners, tablets, device applications, and related Store Systems tools
• Identify opportunities to simplify store operations and improve efficiency through reliable mobile devices, applications, and integrated digital solutions
• Own the product lifecycle for mobile devices, from hardware requirements, evaluation, and onboarding through deployment, upgrades, support, replacement, and retirement
• Define requirements for handheld scanners, tablets, accessories, charging solutions, connectivity, ergonomics, durability, battery life, and store-ready device experiences
• Ensure applications are available, usable, and reliable across supported mobile device form factors and operating-system versions
• Partner with engineering and hardware vendors on device-specific capabilities, scanner SDKs, barcode scanning behavior, hardware triggers, peripherals, and compatibility testing
• Drive resolution of device, application, scanning, connectivity, performance, and usability issues affecting stores or field teams
• Define and improve mobile device management and operational workflows, including enrollment, provisioning, configuration, application distribution, updates, security, compliance, monitoring, and troubleshooting
• Establish processes for device assignment, replacement, incident management, lifecycle tracking, and ongoing fleet support
• Build and enhance mobile capabilities supporting store workflows including inventory scanning, ordering, receiving, write-offs, product management, training, and operational execution
• Partner with store, field, franchisee, and business stakeholders to understand operational needs and translate them into product vision, roadmap priorities, backlog, and scalable mobile solutions
• Leverage device telemetry, health data, support trends, system performance, and field feedback to identify systemic issues and continuously improve device reliability, mobile workflows, and product experiences
• Drive integration across internal platforms, POS, device-management platforms, enterprise systems, and external vendor platforms
• Optimize user experience across handheld, tablet, mobile, desktop, and store-floor workflows
• Facilitate alignment across Store Systems, operations, product, technology, IT, hardware and software vendors, field teams, and leadership stakeholders
• Clearly communicate product decisions, roadmap updates, device readiness, support needs, and outcomes to technical and non-technical audiences
• Write and refine user stories, manage backlog grooming, and participate in sprint planning and execution
• Work closely with engineering, architecture, design, QA, IT, vendors, and business partners to deliver high-quality hardware-enabled software solutions
• Lead device and application testing, pilot validation, rollout, operational readiness, training, and adoption efforts
• Define and track KPIs related to device availability, device health, application adoption, scanning performance, support volume, rollout completion, workflow efficiency, and store or field outcomes
• Identify opportunities to automate, streamline, and improve device and operational support processes based on performance insights

Required Skills/Experience (Must-Haves)

• 3+ years of product management experience, preferably in enterprise tools, mobile applications, hardware-enabled software, device management, workflow systems, or retail technology
• Strong stakeholder management skills with the ability to influence across business, technical, vendor, IT, and field teams
• Excellent organizational and communication skills, with the ability to clearly articulate complex hardware, software, operational, and support concepts
• Experience working in Agile environments, including backlog management and sprint execution
• Experience defining or delivering mobile applications, device integrations, scanning capabilities, APIs, data exchanges, or connected workflows
• Analytical mindset with experience using data, telemetry, operational metrics, or support trends to drive decisions and prioritize work
• Experience with mobile device management, handheld scanners, tablets, workflow management, or retail operations is strongly preferred

Preferred Skills/Experience (Nice-to-Haves)

• Bachelor’s degree in a technical, business, or related field
• MBA or advanced degree a plus
• Experience supporting retail, field operations, franchise environments, store systems, mobile devices, hardware rollouts, or workforce-management tools
• Experience working with hardware and software vendors and coordinating device, application, or integration delivery across multiple organizations
• Exposure to mobile device management, application distribution, device health monitoring, scanner SDKs, barcode scanning, reporting tools, dashboards, operational analytics, or support platforms
• Familiarity with handheld scanners, tablets, mobile device management, workflow management, or retail operations
• Experience with APIs, data exchanges, connected workflows, and enterprise system integrations

Key Competencies & Behaviors

• Strong product management and product strategy expertise, including roadmap planning, prioritization, dependencies, risks, and tradeoffs
• Strong stakeholder management and cross-functional collaboration skills across technical and non-technical teams
• Ability to translate business and operational needs into clear product requirements and scalable solutions
• Strong understanding of mobile applications and hardware-enabled software
• Strong Agile, backlog management, and sprint execution knowledge
• Strong analytical and data-driven decision-making skills
• Strong vendor and partner management skills
• Ability to communicate complex technical and operational concepts clearly and facilitate alignment across stakeholders
• Strong organizational, problem-solving, and process-improvement skills, with the ability to identify opportunities to simplify workflows and improve operational efficiency

Work Environment

• Location: Irving, TX 
• Onsite, Hybrid or Remote: Onsite
• Work schedule: Monday–Friday, 40 hours per week
• Collaboration with product, engineering, IT, store operations, field teams, vendors, and business stakeholders
• Fast-paced environment focused on mobile devices, store systems, and operational technology

Compensation & Benefits

• Pay Range: The approximate pay rate for this position is between $35.00 and $50.00 per hour. Please note that final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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