Technical Product Owner, Cloud Resiliency

Job Summary
Our client, a retail organization with high-traffic e-commerce platforms in the U.S. and Canada, is seeking a Technical Product Owner to support a major cloud resiliency initiative. This individual will lead the discovery phase of the organization's transition from traditional, data center-focused disaster recovery to an application-centric resiliency model built on Site Reliability Engineering (SRE) principles. Working closely with Solutions Architects, SRE teams, and engineering leadership, the Technical Product Owner will assess current application reliability, identify resiliency gaps, prioritize improvements, and develop actionable recommendations to guide future cloud investments. This is a high-visibility opportunity to influence enterprise technology strategy, with potential to continue into the implementation phase.

Contract Details

• Contract Type & Duration: Contract

• Work Location: Issaquah, Washington

• Work Arrangement: Hybrid

Core Responsibilities

• Partner with Solutions Architects and SRE teams to assess the reliability and resiliency of critical e-commerce applications and services

• Review service dashboards and evaluate services based on business value, reliability, and operational risk

• Identify application resiliency gaps related to fault tolerance, graceful degradation, circuit breakers, and multi-region availability

• Prioritize resiliency improvements using Weighted Shortest Job First (WSJF) and other Agile prioritization practices

• Coordinate discovery activities and deliverables across 10–12+ engineering teams, technical managers, and cross-functional stakeholders

• Develop user stories, acceptance criteria, backlog priorities, and roadmap deliverables to support resiliency improvements

• Translate technical assessments into clear recommendations and independently present findings and proposed investments to senior leadership

Required Skills/Experience (Must-Haves)

• 5+ years of experience as a Technical Product Owner, Technical Program Manager, or in a similar technical leadership role within a large enterprise organization

• Strong understanding of modern application architecture, application resiliency, and Site Reliability Engineering (SRE) principles

• Knowledge of Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs)

• Hands-on knowledge of at least one major public cloud platform: AWS, Microsoft Azure, or Google Cloud Platform (GCP)

• Familiarity with Kubernetes, API gateways, distributed applications, and multi-region cloud architectures

• Experience with Agile methodologies, product backlog management, user story development, prioritization, and roadmap planning

• Strong executive communication and presentation skills, with the ability to independently drive initiatives and deliver actionable recommendations

Preferred Skills/Experience (Nice-to-Haves)

• Experience within the retail or e-commerce industry, particularly supporting high-traffic digital platforms

• Experience using Azure DevOps, Jira, and/or ServiceNow

• Familiarity with the SAFe Agile framework

• Experience applying Weighted Shortest Job First (WSJF) prioritization

• Background leading enterprise-scale cloud migration, application modernization, or platform resiliency initiatives

• Experience evaluating disaster recovery strategies and transitioning to application-level resiliency models

• Experience collaborating across multiple engineering teams and influencing technical decision-making without direct authority

Key Competencies & Behaviors

• Ability to connect technical resiliency improvements to business priorities, customer experience, and organizational objectives

• Skilled at assessing complex application environments, identifying reliability gaps, and recommending practical solutions

• Effective at aligning engineering teams, architects, SRE professionals, and business stakeholders

• Ability to communicate complex technical concepts and investment recommendations clearly to senior leadership

• Comfortable working independently, managing competing priorities, and delivering results in a fast-paced, high-visibility environment

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $56.00 and $80.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans

• Employee-Owned Profit Sharing (ESOP)

• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy