UX Architect

Job Summary
Our client, a leading airline industry provider, is seeking a UX Information Architect to join their Technology Strategy & User Experience team. The Architect helps product teams solve user problems within Microsoft Dynamics 365 and other enterprise platforms, improving how information, processes, and workflows are organized so employees can work more efficiently and customers receive better support. You will work exclusively with the Customer Relations team on a new CRM that agents will use to work cases, creating the site maps, service blueprints, and wireframes that align teams around a shared product vision and partnering directly with IT to implement solutions.

Core Responsibilities

• Create service blueprints, site maps, user flows, wireframes, and information hierarchies that align Product, UX Research, Customer Service, and IT teams around a shared product vision
• Partner with stakeholders and the research team to surface user pain points and connect them to key success metrics
• Design solutions that fit within the capabilities of out-of-the-box and third-party systems, learning new tools quickly and optimizing for the best output for end users
• Work directly with IT teams to implement approved designs and solutions
• Establish a deliverable roadmap, meet deadlines, and continuously improve the product
• Meet regularly with end users and business stakeholders to prioritize user needs alongside business goals
• Collaborate across multiple teams, including designers and researchers, to see products from multiple perspectives

Required Skills/Experience (Must-Haves)

• Bachelor's degree in UX, Computer Science, or a related field
• Proven track record of creating service blueprints, site maps, and wireframes
• Ability to use Figma, Mural, or similar design tools
• Ability to connect user issues to key success metrics
• Experience collaborating across multiple teams and stakeholder groups
• Ability to learn third-party tools and develop solutions within their capabilities
• A portfolio and LinkedIn profile included with resume

Preferred Skills/Experience (Nice-to-Haves)

• Experience working with Microsoft Dynamics 365 or a similar application
• Experience working with third-party applications and optimizing for the best output for end users
• Familiarity with incorporating AI tools within a user flow while keeping the human in the loop
• Strong visual design ability
• Experience with CRM or agent-facing applications
• Travel industry experience

Key Competencies & Behaviors

• Strong collaboration across Product, UX Research, Customer Service, and IT teams
• User-focused problem solver who translates complex concepts into clear, easy-to-understand experiences
• Ability to meet deadlines and manage a deliverable roadmap
• Adaptable and quick to learn new platforms and constraints
• Clear communicator who can influence decision makers

Work Environment

• Location: Fort Worth, TX
• Hybrid: Mondays and Fridays virtual; onsite on the remaining days

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $38.00 and $55.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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