Product Owner

Job Summary
Our client, a major U.S. airline, is looking for a Product Owner to support a key enterprise initiative impacting their contact center product. It’s a 6 month to 1 year contract based in Fort Worth, TX, and the role requires working onsite 3 to 5 days a week. This person will quickly learn the product, its users, and its dependencies, assess how the initiative impacts it, and translate program requirements into user stories, acceptance criteria, and delivery sequencing. They’ll lead backlog refinement, support sprint planning, run stakeholder reviews and demos, coordinate testing and release readiness, and keep leadership updated on progress, risks, and key decisions. We're looking for someone who has owned a product backlog from discovery through release, made the priority calls, and worked comfortably across both technical and business teams, which is the key differentiator for this role. Experience limited to Scrum Master or facilitation work, business analysis without backlog ownership, or project management without product decision-making is not a fit.

This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Quickly learn the contact center product, its users, processes, technologies, and dependencies
• Assess the enterprise initiative’s scope, impacts, gaps, risks, and dependencies
• Translate program requirements into clear user stories, acceptance criteria, and delivery sequencing
• Lead backlog refinement and prioritization, balancing technical debt, scalability, and business value
• Support sprint planning and lead stakeholder reviews, demos, testing coordination, and release readiness
• Partner with engineering, architecture, UX, and initiative leaders to deliver and remove roadblocks
• Coordinate cross-team and cross-product dependencies and surface risks early
• Communicate impact assessments, progress, planned releases, and key decisions to leadership
• Maintain product documentation, decision records, and dependency tracking
• Provide knowledge transfer at the end of the engagement

Required Skills/Experience (Must-Haves)

• Bachelor’s degree in a related field, or equivalent experience
• 3+ years of experience as a Product Owner or in Product Management/Product Delivery, or 5+ years of equivalent experience
• Hands-on experience as a Product Owner in an Agile environment, owning a product backlog from discovery through release
• Experience writing user stories and acceptance criteria and prioritizing a backlog
• Experience working with engineering and architecture teams on technical features, enhancements, or integrations
• Experience coordinating dependencies across multiple teams or products
• Experience communicating progress, risks, and decisions to leadership in writing and verbally
• Able to ramp up quickly on a new product and work independently with limited supervision
• Able to work onsite in Fort Worth, TX 3 days a week

Preferred Skills/Experience (Nice-to-Haves)

• CSPO certification (strongly preferred), or PSPO, SAFe POPM, or a similar Product Owner/Scrum certification
• Contact center, customer service, or call center technology product experience
• Airline, travel, or other complex operational technology experience
• Experience with agent desktop, CRM (e.g. Salesforce Service Cloud, Dynamics 365), workflow, or knowledge management products
• Azure DevOps (ADO) experience
• Familiarity with APIs, product architecture, DevOps practices, and release processes
• Prior contract or consulting Product Owner engagements that required fast onboarding
• Experience in a large enterprise with multiple products and platforms

Key Competencies & Behaviors

• Makes priority calls and says no when needed, rather than just facilitating
• Comfortable translating between technical teams and business stakeholders
• Surfaces risks, dependencies, and decisions early
• Organized and clear in documentation and status updates
• Ramps up fast and asks the right questions in a new environment
• Stays focused on milestones while managing competing priorities

Work Environment

• Location: Fort Worth, TX (onsite 3 times week)
• Contract length: 6 months to 1 year

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $24.00 and $35.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

[143737]