IT Business Analyst

Job Summary
Our client, a leading utility provider, is seeking an IT Business Analyst to join their team supporting a major Billing Modernization initiative focused on Oracle Customer Care & Billing (CC&B), Customer to Meter (C2M), and meter-to-cash processes.

Contract Details

• Type: Contract position
• Duration: Initial 6-month with potential for extension
• Work location: Oakland, CA / Greater Bay Area
• Work Arrangement: Primarily remote, with occasional onsite workshops in Oakland, Stockton, and San Ramon
• Local candidates are preferred, though strong non-local candidates may be considered
• Location must be included at the top of the resume.

Core Responsibilities

• Analyze complex end-to-end billing and meter-to-cash business processes and translate needs into detailed functional and technical requirements
• Review and refine previously developed requirements, identify gaps, and document changes needed for the Billing Modernization program
• Analyze Oracle CC&B and C2M functionality to support current-state and future-state business processes
• Partner with business stakeholders, technical teams, and vendor implementers to develop and validate functional solutions
• Create and review business requirements, functional specifications, design documents, and technical specifications
• Support requirements across areas such as customer, credit, billing, payments, and rates
• Provide project support including testing, quality reviews, compliance activities, and potential workstream leadership

Required Skills/Experience (Must-Haves)

• 4+ years of highly relevant Oracle CC&B/C2M experience
• Strong experience with Oracle CC&B and/or Oracle C2M
• Business analysis and requirements-gathering experience within complex IT environments
• Experience translating business processes into detailed functional and technical requirements
• Strong understanding of Oracle utility systems and underlying system functionality
• Experience supporting large-scale system implementations or modernization programs
• Strong stakeholder communication and cross-functional collaboration skills
• Approximately 4+ years of highly relevant Oracle CC&B/C2M experience

Preferred Skills/Experience (Nice-to-Haves)

• Prior utility industry experience
• Meter-to-cash process knowledge
• Billing and rates experience
• Experience partnering with System Integrators
• Experience leading complex requirements or workstreams
• CBAP, CCBA, or CC&B Specialist certification

Key Competencies & Behaviors

• Strong analytical and process-oriented mindset
• Ability to work independently on complex initiatives
• Strong communication and stakeholder-management skills
• Collaborative approach across business, technical, and vendor teams
• Ability to identify gaps, ask the right questions, and drive requirements to the appropriate level of detail

Work Environment

• Location: Oakland, CA / Greater Bay Area
• Work Arrangement: Primarily Remote with occasional onsite workshops in Oakland, Stockton, and San Ramon
• Local candidates are preferred; strong non-local candidates may be considered with travel as needed

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $90.00 and $130.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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