Product Knowledge Manager (Product Content)

Job Summary
Our client is seeking a Product Knowledge Manager (Product Content) to join their team! This position is located in Chicago, Illinois

Core Responsibilities

• Create and maintain product documentation, implementation guides, user guides, knowledge articles, FAQs, and customer-facing content
• Develop developer documentation, including implementation workflows, API documentation, and technical use cases
• Produce product enablement materials such as one-pagers, product overviews, sales collateral, and success stories
• Ensure documentation is accurate, consistent, and aligned with product updates
• Establish documentation standards, templates, and best practices
• Build scalable content frameworks that improve consistency and reusability
• Organize content with a strong focus on user experience and information architecture
• Continuously improve documentation quality and accessibility
• Partner with Product Managers, Engineering, SMEs, and client-facing teams to gather information and develop documentation
• Support product launches by delivering high-quality content for internal and external audiences
• Translate complex technical concepts into clear, user-friendly documentation
• Coordinate with external vendors and review documentation for quality and accuracy
• Maintain documentation repositories and ensure content remains current and well-governed
• Identify opportunities to improve documentation processes through AI, automation, and knowledge management tools

Required Skills/Experience (Must-Haves)

• Bachelor's degree or equivalent experience
• 5+ years of experience creating technical, product, or developer documentation
• Exceptional written and verbal communication skills
• Experience creating customer-facing and internal product documentation
• Strong experience writing:
  • Product documentation
  • Technical documentation
  • User guides
  • Implementation guides
  • Knowledge base articles
  • Product training materials
• Experience partnering with Product Management, Engineering, and cross-functional stakeholders
• Ability to simplify complex technical concepts for multiple audiences
• Strong project management and organizational skills
• Self-starter who takes initiative and ownership of work
• Comfortable influencing stakeholders without direct authority

Preferred Skills/Experience (Nice-to-Haves)

• Experience within one or more of the following industries: FinTech,  Payments Banking, Financial Services or Enterprise Software
• Experience supporting products involving: Digital Payments, Authentication, Tokenization, Transaction Risk, Fraud Prevention, Compliance, KYC, Payment Processing

Key Competencies & Behaviors

• Outstanding written communication skills
• Strong attention to detail
• Ability to influence cross-functional stakeholders
• Excellent interviewing and information-gathering skills
• Strategic mindset with the ability to improve documentation processes
• Strong problem-solving and critical thinking abilities
• Comfortable working in fast-paced product organizations
• Ability to balance multiple projects simultaneously
• Highly collaborative and proactive

Work Environment

• Location: Chicago, IL

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $39.00 and 56.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
 
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