Software Support Engineer

Job Summary
Our client, a major communication services provider, is seeking a Software Support Engineer that will analyze logs and data from platforms and hardware using tools such as Splunk, Kibana, and OpenSearch.

Core Responsibilities

• The team’s responsibility is to triage and analyze issues through logs, then route them to the appropriate development team for resolution
• The focus is on troubleshooting, log analysis, and technical triage, with high interaction across engineering groups
• Triage and troubleshoot escalated issues to identify the root cause and determine the appropriate DEV team for resolution
• Collaborate with cross-functional engineering teams to ensure efficient handoff of issues
• Provide clear and consistent communication on status, findings, and resolutions
• Participate in an on-call rotation (approx. once every 8 weeks, including weekends). Offshore teams handle nights, and overall call volume is low
• Stay adaptable to frequent process updates and operational changes, applying new procedures week to week

Required Skills/Experience (Must-Haves)

• 3+ years of professional experience in a software engineering or technical support role.
• Development background in Python or Java (for technical depth, though coding will not be performed daily).
• Hands-on experience with Splunk, Kibana, OpenSearch, and AWS.
• Proven ability to work with large-scale logs and diagnose complex technical issues.
• Strong communication skills — must be personable, collaborative, and able to build relationships across teams.

Preferred Skills/Experience (Nice-to-Haves)

• Prior video technology experience (commercial video platforms, streaming services, set-top box technology) strongly preferred.
• Energetic, adaptable, and proactive problem solver.
• Not just technically strong but also easy to work with and highly collaborative.
• Comfortable in a fast-changing environment where adaptability and memory of evolving processes are critical.

Work Environment

• Location: Greenwood Village, CO
• Work Model: Hybrid, 4 days onsite  

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $71,000 and $102,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 
 
Marketing Disclosure
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