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Customer Insights Analyst
Business Professional
Irving, Texas, 75063
Contract
Ref.: 143003
Job Summary
Our client, a leading retail services provider, is seeking a Consumer Insights Analyst to provide high-quality performance analysis of different sales strategies deployed in various stores like promotional offers, new item launches, etc.
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role
Core Responsibilities
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy.
[143003]
Our client, a leading retail services provider, is seeking a Consumer Insights Analyst to provide high-quality performance analysis of different sales strategies deployed in various stores like promotional offers, new item launches, etc.
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role
Core Responsibilities
- Work closely with internal Merchant teams and external Vendors
- Participate in regular touch base meetings with their respective end users and internal team meetings
- Provide high-quality analysis with actionable insights and recommendation based on the ask.
- Engaged professional to deliver Retail Shopper product support needs, and overall adoption best practices into assigned User groups within assigned User Teams, including Customer Insight Reports, Assortment and Price/Promo tools and other modules
- Provides guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to assigned User groups
- Partners with assigned user groups to act as the voice of the customer to help drive customer-centric sales and marketing strategies for Supplier's products, including coaching assigned User Teams
- Delivers internal customer success processes, including customer onboarding, training, and ongoing support strategies
- Deliver ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers' commercial projects
- Help define metrics for measuring Retail Shopper program impact, customer satisfaction, product usage, and assigned user groups growth / productivity
- Conducts and reports on, user group evaluations and feedback
- Communicate effectively with other users and team mates to drive adoption and success
- 3+ years of retail industry experience with strong analytical skills
- Retail industry experience with strong analytical skills
- Experience with Circana
- Leverage Circana (IRI) or Nielsen syndicated platforms to extract and evaluate point-of-sale (POS), loyalty card, and shopper panel datasets, identifying high-value behavioral trends
- Conduct performance analysis on retail sales strategies, evaluating promotional offers, assortment adjustments, and new item launches to deliver actionable insights on basket upsells and customer retention
- Partnered with internal merchant teams and external vendors to drive data platform adoption, delivering targeted user onboarding, platform training sessions, and customized case studies to optimize business decision-making
- Experience working with syndicated data
- Experience with Circana (IRI), Nielson, Kantar, etc.
- Experience delivering customer onboarding, user training, and customer success programs for analytics or SaaS platforms
- Advanced proficiency in Excel and data visualization tools (e.g., Power BI, Tableau) for reporting, analysis, and storytelling
- Experience developing and presenting customer insights, business reviews, and executive-level recommendations to internal and external stakeholders
- Customer Insights Platform Expertise
- Platform Adoption & Engagement
- Customer Data Analysis
- Actionable Insight Generation
- Cross-Functional Collaboration
- Customer Behavior Analysis
- Performance Measurement
- Location: Irving, TX
- Work Model: Hybrid, 4 days a week in office
- Pay Range: The approximate pay range for this position is between $26.00 and $38.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy.
[143003]
