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Emergency Hotline Clerk
Business Professional
Richfield, Minnesota, 55423
Contract
Ref.: 142657
Job Summary
Our client, a leading retail organization, is seeking an Emergency Hotline Clerk to join their Crisis Intake team. This role is responsible for answering emergency hotline calls, gathering critical information, monitoring incidents that may impact employees or business operations, and supporting situational awareness efforts. This is an excellent opportunity for individuals interested in emergency response, operations, and security monitoring.
Key Details
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Our client, a leading retail organization, is seeking an Emergency Hotline Clerk to join their Crisis Intake team. This role is responsible for answering emergency hotline calls, gathering critical information, monitoring incidents that may impact employees or business operations, and supporting situational awareness efforts. This is an excellent opportunity for individuals interested in emergency response, operations, and security monitoring.
Key Details
- Contract Type: Contract
- Work Location: Richfield, MN
- Work Arrangement: Remote candidates will be considered; local candidates are encouraged to apply.
- Answer emergency hotline calls and collect accurate incident information from employees
- Complete and submit intake forms to engage appropriate response teams
- Monitor internal and external sources to identify events that may impact employees, customers, or operations
- Monitor CCTV systems and facility activity for burglary, damage, or other security concerns
- Complete daily reporting and documentation according to standard operating procedures
- Escalate suspicious activity or emergency situations to appropriate internal teams or external authorities
- Collaborate with the Crisis Intake team to ensure timely communication and response during incidents
- High school diploma or GED required
- 1+ years of call center or customer service experience
- Strong verbal and written communication skills
- Excellent analytical and problem-solving abilities
- Ability to multitask while maintaining accuracy in a fast-paced environment
- Basic computer proficiency, including Microsoft Outlook and communication tools
- Ability to follow established procedures and document incidents accurately
- Previous emergency dispatch, crisis response, or security operations experience
- Retail industry experience
- Experience monitoring CCTV or security systems
- Familiarity with Microsoft Teams and Outlook
- Experience working in a call center environment
- Knowledge of emergency management or threat detection concepts
- Experience working in a collaborative, team-oriented environment
- Strong work ethic with a proven record of reliability and dependability
- Ability to remain calm and professional during high-pressure situations
- Excellent attention to detail and situational awareness
- Strong organizational and time management skills
- Effective collaboration and communication across multiple teams
- Location: Richfield, MN
- Remote candidates will be considered; local candidates are encouraged to apply
- Pay Range: The approximate pay range for this position is between $16.00 and $23.50 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401(k) offered
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
