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Salesforce Support Engineer
Business Professional
Chicago, Illinois, 60602
Contract
Ref.: 142556
Job Summary
Our Financial Services client is seeking a Salesforce Support Engineer to join their team! This role will be making small changes to apex code, making configuration changes and customizing lightning flows, managing custom integrations, and creating reports.
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.
Core Responsibilities
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Our Financial Services client is seeking a Salesforce Support Engineer to join their team! This role will be making small changes to apex code, making configuration changes and customizing lightning flows, managing custom integrations, and creating reports.
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.
Core Responsibilities
- Responsible for the daily support and administration of Salesforce environments
- Function as Salesforce specialist CRM developer responsible for the support of multiple salesforce applications
- Oversee the daily operations, maintenance, and support of Salesforce ensuring high availability and reliability
- Use ServiceNow to track incident/request progress
- Daily administration and support of Salesforce CRM system including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts
- Development of triggers, custom objects, lightning flows, and small enhancements to Apex / Batch classes
- Develop and create customized reports and dashboards within Salesforce CRM
- Perform data management activities including data loads and data clean up jobs as per business requirement
- Create and maintain technical documentation and SOP documentations for Salesforce functionalities and integrations with 3rd party systems
- Stay updated on key technological trends & changes from Salesforce and identify opportunities to integrate them into current organizational processes
- 5+ years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud
- 3+ years of experience on debugging integration issues related to Informatica/ETL Data load, REST API, Platform events, Streaming API
- 2+ years experience in ITSM tools like Service Now, Incident management, Problem/Change management
- 2+ years’ experience in data architecture and data migration
- Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules)
- Hands on experience with Omnistudio and Omniscripts
- Development experience to enhance small Apex codes / Batch classes
- Excellent troubleshooting skills in LWCs & ability to translate business needs into practical Salesforce solutions
- Experience with Agile methodology and tools (e.g. ADO, Azure, Confluence, etc.)
- Experience in Salesforce deployments using Copado and GitHub
- Strong communication and interpersonal skills
- Certified Salesforce Administrator
- Certified Salesforce Platform Developer I / Salesforce Platform App Builder
- Salesforce CPQ preferred
- Salesforce Financial Service Cloud
- Experience with 3rd party tools like Marketo, Seismic, Qualtrics, Discovery Framework
- Experience with defect-management and testing-automation tools
- Cross-Functional Collaboration
- Project and Timeline Management
- Strategic Thinking and Communication
- Attention to Detail
- Adaptability and Problem Solving
- Location: Chicago, IL
- Hybrid: Work Model: Hybrid - onsite 3 or more days/week, as needed
- Anchor days: Tue/Wed/Thu - Work Hours: 8:30am - 5:00pm CST
- Pay Range: The approximate pay rate for this position is between $35.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
