Administrative Assistant IV
Job Summary
Our client, an energy and utilities services provider, is seeking an Administrative Assistant IV to support daily customer service and operational activities in a fast-paced service environment. This role will serve as a key point of contact for customers and internal field teams, handling scheduling, customer inquiries, administrative support, and coordination activities. The ideal candidate is highly organized, customer-focused, adaptable, and eager to learn.
Contract Details
- Contract Duration: 12-month contract with potential extension into a second year
- Location: San Diego
- Schedule: Hybrid, after training
- Equipment (laptop and monitor) will be provided by the supplier
- One interview round with the Hiring Manager and Supervisor
Core Responsibilities
- Serve as a primary point of contact for customer inquiries via phone and email
- Assist customers with questions regarding service requests and job status updates
- Schedule jobs and maintain field service calendars
- Coordinate with field crews to address scheduling and operational questions
- Process customer refunds and service-related requests
- Manage administrative tasks including document preparation, filing, data entry, and record maintenance
- Schedule meetings and support departmental coordination activities
- Maintain accurate records and ensure timely communication with customers and internal stakeholders
- Support special projects and additional administrative responsibilities as assigned
Required Skills & Experience (Must-Haves)
- High school diploma or equivalent
- 8+ years of administrative support experience
- Strong customer service and interpersonal communication skills
- Experience handling high-volume phone and email communications
- Excellent organizational and time management skills
- Ability to multitask and prioritize effectively in a dynamic environment
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong attention to detail and problem-solving abilities
- Ability to adapt quickly to changing priorities and business needs
Preferred Skills & Experience (Nice-to-Haves)
- Previous experience in a service coordination, customer support, or scheduling role
- Experience supporting field operations or service teams
- Familiarity with scheduling systems or work management platforms
- Experience processing customer refunds and resolving customer concerns
Key Competencies & Behaviors
- Customer-first mindset
- Strong verbal and written communication skills
- Adaptability and willingness to learn
- Professionalism and reliability
- Collaborative team player
- Ability to work independently with minimal supervision
- Strong sense of accountability and ownership
Work Environment
- Location: San Diego
- Schedule: Hybrid, after training
Compensation & Benefits
- Pay Range: The approximate pay range for this position is between $23.00 and $33.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
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