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Benefits Specialist
Business Professional
New York City, New York, 10010
Contract
Ref.: 143276
Job Summary
Our client, a leading financial services organization, is seeking a Benefits Specialist to support the administration of employee Health & Welfare and Retirement benefits programs. This role will serve as a key resource for employees, managing benefit-related inquiries and case resolutions while ensuring a high level of accuracy, compliance, and customer service.
Contract Details
- Duration: 10/26/2026 - 04/23/2027
- Location: NYC
Core Responsibilities
- Manage high-volume employee benefit cases involving Health & Welfare and Retirement plans
- Research, track, and resolve employee benefit inquiries accurately and efficiently
- Support administration of medical, dental, vision, 401(k), pension, and deferred compensation programs
- Interpret benefit plans and provide accurate guidance to employees
- Escalate complex or sensitive benefit issues when appropriate
- Maintain complete and accurate documentation within HRIS and case management systems
- Respond promptly to employee inquiries while delivering a positive customer experience
- Partner with HR, payroll, legal, and other stakeholders to resolve benefit-related matters
- Assist with reducing case backlogs and improving service delivery timelines
- Adhere to established processes, service standards, and compliance requirements
- Identify recurring issues, trends, and process improvement opportunities
- Support special projects and peak-volume periods as needed
Required Skills & Experience (Must-Haves)
- 5+ years of hands-on employee benefits experience
- Experience managing Health & Welfare and/or Retirement benefit cases in a high-volume environment
- Strong knowledge of benefits administration, including medical, dental, vision, 401(k), pension, and deferred compensation plans
- Demonstrated case management and issue resolution experience
- Strong customer service and employee support skills
- Excellent verbal and written communication abilities
- Strong analytical, problem-solving, and organizational skills
- Ability to manage multiple priorities and deadlines simultaneously
- Proficiency with Microsoft Office applications
- Experience utilizing HRIS and case management systems
Preferred Skills & Experience (Nice-to-Haves)
- Bachelor's degree or equivalent professional experience
- Experience supporting both Health & Welfare and Retirement benefit plans
- Familiarity with 401(k), pension, and deferred compensation programs
- Previous experience in benefits administration or HR shared services environments
- Experience using case management platforms such as Dovetail or similar solutions
Key Competencies & Behaviors
- Customer-focused mindset with a commitment to service excellence
- High attention to detail and accuracy
- Strong problem-solving and analytical capabilities
- Ability to work independently with minimal supervision
- Effective time management and prioritization skills
- Adaptability within a fast-paced environment
- Collaborative team player who partners effectively across functions
- Professional and polished communication skills
Work Environment
- Location: NYC
- Work Model: Hybrid, 3 days onsite
Compensation & Benefits
Pay Range: The approximate pay range for this position is between $46.00 and $66.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
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