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Program Manager
Application Development & Engineering
Oakland, California, 94612
Contract
Ref.: 142705
Job Summary
Our client, a leading Utilities provider, is seeking a Program Manager to join their team. The Social Engineering Training & Testing Program Specialist plays a highly visible role within the Security Communications, Engagement, and Training organization, helping strengthen the company's human defenses against cybersecurity threats. This position combines cybersecurity and physical security awareness, program management, joy at work, customer experience, training delivery and communications to reduce risk through education and behavior change. The successful candidate will support enterprise-wide phishing, vishing, and social engineering testing programs; provide immediate coaching and training following campaign interactions; develop meaningful awareness experiences; and deliver metrics and insights that help drive strategic security decisions. This role offers the opportunity to directly influence security culture across the organization while serving as a trusted security educator and advisor.
Contract Details
• Work location: Oakland, CA
• Hybrid
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.
Core Responsibilities
• Plan, coordinate, execute, and continuously improve enterprise-wide social engineering testing campaigns, including phishing, vishing, smishing, QR code phishing, credential harvesting, and impersonation simulations
• Create campaign strategies, identify target audiences, obtain required approvals, and coordinate testing activities with security and business stakeholders.
• Serve as a backup administrator for all social engineering testing and training activities
• Evaluate campaign results and implement improvements based on threat trends, organizational risk, and user behaviors
• Maintain testing documentation, procedures, schedules, and records
• Serve as a visible trainer and security ambassador, delivering engaging virtual and in-person training programs
• Conduct immediate outreach to employees who interact with simulated social engineering attacks, focusing on empathy, coaching, and positive behavior reinforcement
• Partner with leaders and stakeholders to improve security awareness and strengthen organizational security culture
• Support and lead phone-based social engineering assessments
• Develop realistic vishing scenarios and coordinate target selection, approvals, communications, execution, reporting, and follow-up activities
• Analyze results and provide recommendations to improve employee readiness and reduce risk
• Maintain program metrics that measure awareness effectiveness, behavioral improvements, and risk reduction
• Create dashboards, scorecards, and executive reporting using Power BI and other reporting tools
• Track and report key performance indicators including click rates, reporting rates, training completion, remediation activities, and campaign effectiveness
• Analyze data, identify trends, and provide actionable recommendations to leadership and stakeholders
• Complete assignments of moderate scope and complexity while managing multiple priorities and deadlines
• Participate in project teams and cross-functional initiatives supporting cybersecurity awareness and engagement objectives
• Communicate effectively with employees, contractors, leaders, and stakeholders to gather information, exchange ideas, and drive program success
• Provide timely correspondence and stakeholder notifications before, during, and after social engineering campaigns
• Build strong partnerships across security, communications, compliance, risk management, and business organizations
Required Skills/Experience (Must-Haves)
• 3+ years of related experience in cybersecurity awareness, communications, training, learning and development, program management, cybersecurity operations, risk management, or a related field
• Knowledge of social engineering tactics, phishing, vishing, cyber threats, and security awareness best practices
• Excellent presentation, facilitation, and training delivery skills
• Ability to assess needs, identify risks, and recommend effective solutions for assigned projects and initiatives
• Strong verbal and written communication skills with the ability to engage both technical and non-technical audiences
• Strong understanding of Program Management principles and practices
• Ability to prioritize, plan, execute, and communicate activities effectively in a fast-paced environment
Preferred Skills/Experience (Nice-to-Haves)
• Knowledge of current utility and energy industry trends, operational challenges, and issues affecting customers and the business
• Knowledge of customer engagement, adult learning principles, and behavior change strategies is preferred
Key Competencies & Behaviors
• Strong analytical and problem-solving skills with experience measuring program performance and interpreting data
• Experience developing metrics, dashboards, and executive reports
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Power BI
• Ability to work independently and collaboratively across multiple teams and organizational levels
Work Environment
• Location: Oakland, CA
• Onsite, Hybrid or Remote: Hybrid
Compensation & Benefits
• Pay Range: The approximate pay range for this position is between $48.00 and $68.70. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Our client, a leading Utilities provider, is seeking a Program Manager to join their team. The Social Engineering Training & Testing Program Specialist plays a highly visible role within the Security Communications, Engagement, and Training organization, helping strengthen the company's human defenses against cybersecurity threats. This position combines cybersecurity and physical security awareness, program management, joy at work, customer experience, training delivery and communications to reduce risk through education and behavior change. The successful candidate will support enterprise-wide phishing, vishing, and social engineering testing programs; provide immediate coaching and training following campaign interactions; develop meaningful awareness experiences; and deliver metrics and insights that help drive strategic security decisions. This role offers the opportunity to directly influence security culture across the organization while serving as a trusted security educator and advisor.
Contract Details
• Work location: Oakland, CA
• Hybrid
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.
Core Responsibilities
• Plan, coordinate, execute, and continuously improve enterprise-wide social engineering testing campaigns, including phishing, vishing, smishing, QR code phishing, credential harvesting, and impersonation simulations
• Create campaign strategies, identify target audiences, obtain required approvals, and coordinate testing activities with security and business stakeholders.
• Serve as a backup administrator for all social engineering testing and training activities
• Evaluate campaign results and implement improvements based on threat trends, organizational risk, and user behaviors
• Maintain testing documentation, procedures, schedules, and records
• Serve as a visible trainer and security ambassador, delivering engaging virtual and in-person training programs
• Conduct immediate outreach to employees who interact with simulated social engineering attacks, focusing on empathy, coaching, and positive behavior reinforcement
• Partner with leaders and stakeholders to improve security awareness and strengthen organizational security culture
• Support and lead phone-based social engineering assessments
• Develop realistic vishing scenarios and coordinate target selection, approvals, communications, execution, reporting, and follow-up activities
• Analyze results and provide recommendations to improve employee readiness and reduce risk
• Maintain program metrics that measure awareness effectiveness, behavioral improvements, and risk reduction
• Create dashboards, scorecards, and executive reporting using Power BI and other reporting tools
• Track and report key performance indicators including click rates, reporting rates, training completion, remediation activities, and campaign effectiveness
• Analyze data, identify trends, and provide actionable recommendations to leadership and stakeholders
• Complete assignments of moderate scope and complexity while managing multiple priorities and deadlines
• Participate in project teams and cross-functional initiatives supporting cybersecurity awareness and engagement objectives
• Communicate effectively with employees, contractors, leaders, and stakeholders to gather information, exchange ideas, and drive program success
• Provide timely correspondence and stakeholder notifications before, during, and after social engineering campaigns
• Build strong partnerships across security, communications, compliance, risk management, and business organizations
Required Skills/Experience (Must-Haves)
• 3+ years of related experience in cybersecurity awareness, communications, training, learning and development, program management, cybersecurity operations, risk management, or a related field
• Knowledge of social engineering tactics, phishing, vishing, cyber threats, and security awareness best practices
• Excellent presentation, facilitation, and training delivery skills
• Ability to assess needs, identify risks, and recommend effective solutions for assigned projects and initiatives
• Strong verbal and written communication skills with the ability to engage both technical and non-technical audiences
• Strong understanding of Program Management principles and practices
• Ability to prioritize, plan, execute, and communicate activities effectively in a fast-paced environment
Preferred Skills/Experience (Nice-to-Haves)
• Knowledge of current utility and energy industry trends, operational challenges, and issues affecting customers and the business
• Knowledge of customer engagement, adult learning principles, and behavior change strategies is preferred
Key Competencies & Behaviors
• Strong analytical and problem-solving skills with experience measuring program performance and interpreting data
• Experience developing metrics, dashboards, and executive reports
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Power BI
• Ability to work independently and collaboratively across multiple teams and organizational levels
Work Environment
• Location: Oakland, CA
• Onsite, Hybrid or Remote: Hybrid
Compensation & Benefits
• Pay Range: The approximate pay range for this position is between $48.00 and $68.70. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
