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Operations Specialist III
Application Development & Engineering
St. Louis, Missouri, 63103
Contract
Ref.: 142451
Job Summary
Our client, a leading energy and utilities organization, is seeking an Operations Specialist III to join their 24x7 Digital Control Center (DCC) team. This is a long-term contract opportunity based in St. Louis, MO supporting the monitoring, maintenance, and incident response of critical enterprise infrastructure. The ideal candidate will have strong enterprise networking experience, thrive in a fast-paced operations environment, and be comfortable supporting mission-critical infrastructure while working a rotating Panama shift schedule.
Key Details
Core Responsibilities
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Our client, a leading energy and utilities organization, is seeking an Operations Specialist III to join their 24x7 Digital Control Center (DCC) team. This is a long-term contract opportunity based in St. Louis, MO supporting the monitoring, maintenance, and incident response of critical enterprise infrastructure. The ideal candidate will have strong enterprise networking experience, thrive in a fast-paced operations environment, and be comfortable supporting mission-critical infrastructure while working a rotating Panama shift schedule.
Key Details
- Initial onsite training will be 6–8 weeks on day shift before transitioning to the assigned Panama schedule
- Assignment is expected to extend based on performance
- Potential for full-time conversion, though not guaranteed
- Only local candidates will be considered
- Candidates previously interviewed or shortlisted for the prior requisition will not be considered
- One 60-minute Microsoft Teams interview
- Technical skills assessment
Core Responsibilities
- Monitor enterprise infrastructure, applications, and services using tools such as Dynatrace, OpsBridge, and Splunk
- Respond to infrastructure alerts, incidents, and service requests while meeting established SLAs
- Perform initial incident triage and escalate unresolved issues to the appropriate support teams
- Document incidents, troubleshooting steps, and resolutions within ServiceNow
- Provide phone support through the Genesys queue, responding to infrastructure incidents and operational requests
- Monitor and troubleshoot enterprise infrastructure including MPLS, Cisco, Nokia, SCADA, and Windows Server environments
- Execute routine operational tasks including backups, patching, and system health checks
- Coordinate with internal teams, vendors, and customers to ensure timely issue resolution
- Maintain operational stability within a 24x7 Digital Control Center environment
- Participate in rotating 12-hour Panama shifts following completion of onsite training
- Strong enterprise networking experience with technologies such as CCNA, Network+, or equivalent hands-on experience
- Experience supporting infrastructure in a large enterprise environment
- Ability to quickly contribute with minimal onboarding or training
- Experience troubleshooting enterprise network and infrastructure issues
- Ability to work in a fast-paced Network Operations Center (NOC) or Command Center environment
- Willingness to participate in a phone support queue and provide outstanding customer service
- Windows Server administration experience
- Experience with Advanced Metering Infrastructure (AMI)
- Knowledge of data protection technologies
- Experience with:
- ServiceNow
- Splunk
- Dynatrace
- OpsBridge
- Cisco networking
- MPLS
- Nokia networking
- SCADA environments
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Location: St. Louis, Missouri
- Onsite
- Pay Range: The approximate pay range for this position is between $40.00 and $45.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
