Mobility Support Specialist

Job Summary 
Our client, a leading airline company, is seeking a Mobility Support Specialist, to support airline maintenance and business teams by managing iPad devices, mobile applications, user access, documentation, and day-to-day mobility operations. This role works closely with IT teams, third-party vendors, maintenance training, Technical Publications, Base Managers, and regional teams to ensure mobile devices and applications are available, secure, and properly supported. Responsibilities include new-hire device setup, Tier 1/2 troubleshooting, iPad refreshes and replacements, application administration, shipment tracking, technical documentation, and coordination of iOS and application updates. The ideal candidate is highly organized, customer-focused, technically comfortable, and able to coordinate across multiple teams in a fast-paced airline environment. Travel may be required.

This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Support mobility initiatives in collaboration with IT teams and third-party vendors
• Provision and manage iPad and application access for new hires
• Coordinate mobility training development and delivery with training teams
• Track device shipments, returns, and replacements with operational stakeholders
• Administer document control systems in partnership with Technical Publications
• Manage maintenance application databases and support application availability
• Create, update, and maintain technical documentation and user guides
• Manage mobile distribution of alerts, bulletins, and operational communications
• Support iPad lifecycle management, including refresh and sustainment activities
• Serve as the primary liaison between local teams and regional stakeholders
• Provide Tier 1 and Tier 2 mobile device support and troubleshooting
• Promote collaboration while resolving and coordinating system-related issues
• Support mobile operating system and application update processes
• Maintain expertise in emerging technologies and recommend improvements
• Travel as required to support operational and business needs

Required Skills/Experience (Must-Haves)

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 2 years of management experience of assets
• 1+ year Help Desk and/or customer service experience
• Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI
• Experience supporting mobile devices such as Apple iPads, Windows Rugged Tough books, and mobile printers
• Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM)
• Experience with Operating Systems (Windows, Linux, iPadOS), Wireless/Cellular technologies, Computer Networking
• Advanced computer skills with Microsoft Office programs

Preferred Skills/Experience (Nice-to-Haves)

• Airline industry experience
• Apple certification
• Comply365/JeppFD-Pro apps knowledge

Work Environment 

• Location: Irving, TX
• Hybrid
• Contract: 4 months

Compensation & Benefits 

• Pay Range: The approximate pay range for this position is between $24.00 and $35.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. 
• Medical, Dental, & Vision Insurance Plans 
• Employee Stock Ownership Plan 
• 401K offered 

About KellyMitchell 
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at   https://www.careers.kellymitchell.com/privacy-policy.

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