HR Service Desk

Job Summary:
Our client is seeking a HR Service Desk to join their team! This position is located in Overland Park, Kansas. 
 
Duties:

• Respond to a high volume of HR-related inquiries via phone, email, chat, and ticketing systems, ensuring timely and accurate resolution
• Support employees and managers with questions related to payroll, benefits, timekeeping, onboarding, performance management, learning systems, employee data, and manager self-service tools
• Utilize knowledge base and case management systems to research, document, and resolve cases effectively
• Troubleshoot functional and technical HR system issues to prevent delays and maintain data integrity
• Escalate complex issues appropriately while proactively communicating updates to leadership and stakeholders
• Educate employees on HR policies, procedures, and available self-service tools to promote independence and efficiency
• Identify process improvement opportunities that enhance service delivery and overall employee experience
• Create, update, and maintain documentation within the internal HR knowledge base

Desired Skills/Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 1+ years of experience in HR, HR support, shared services, or a customer service environment
• Strong verbal and written communication skills
• Experience handling high-volume inquiries across multiple channels 
• Ability to navigate multiple systems simultaneously with accuracy and attention to detail
• Strong problem-solving and structured decision-making skills
• Experience working within an HR Service Center or Shared Services environment
• Familiarity with HRIS systems, case management tools, and knowledge base platforms

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $16.00 and $24.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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