Service Analyst

Job Summary:
Our client is seeking a Service Analyst to join their team! This position is located in Jersey City, New Jersey.
 
Duties:

• Sort and organize incoming mail faxes emails and OneDrive files ensuring timely routing to the appropriate teams
• Index PDF documents into Global Search to maintain accurate and current records
• Review participant contract data for accuracy completeness and proper documentation
• Prepare and send professional correspondence to contract participants
• Assign inbound correspondence to the appropriate service representatives for action
• Monitor and track response timelines to ensure prompt follow up and issue resolution
• Maintain accurate and organized records within workflow systems and participant files
• Review forms and documents for compliance with required standards and guidelines
• Process routine nonfinancial account updates and service requests
• Provide clear and accurate explanations of basic processes and information to participants and colleagues
• Respond to participant phone inquiries with clarity professionalism and excellent service
• Assist in locating missing participants or uncashed checks including performing obituary searches when necessary
• Support employees by helping them locate tax forms and related documentation

Desired Skills/Experience:

• Strong organizational and time management skills
• Proficiency with the Microsoft Office Suite
• Ability to work effectively in a remote environment using VPN access
• Basic familiarity with ChatGPT and other Microsoft productivity tools
• Ability to adapt quickly and stay focused when handling repetitive or shifting tasks
• High attention to detail and consistent punctuality

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $13.59 and $19.42. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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