Application/Operation Support-ServiceNow

Job Summary
Our client, a leading financial services provider, is seeking a Application/Operation Support-ServiceNow to join their team.

This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Act as a primary liaison between Operations users and the software vendor to front and resolve application issues
• Handle production support, manage the lifecycle of incidents/problems, and open, track, and close vendor tickets
• Monitor system reports and system configurations daily to ensure data integrity and take required actions based on findings
• Partner with application developers, external vendors, and internal infrastructure teams to resolve application system problems
• Maintain essential data files and track ticket status updates to report back to internal requestors

 
Required Skills/Experience (Must-Haves)

• 3+ years of hands-on experience managing incidents, cases, and ticketing workflows
• 3+ years of experience working within the securities or securities operations industry
• Strong background in application production support and incident management
• Mid-level to advanced experience handling data logs and monitoring reports in Microsoft Excel
• Proven experience opening, managing, reporting, and following up on external vendor tickets

Preferred Skills/Experience (Nice-to-Haves)

• Direct experience or familiarity with the SEI Trust 3000 platform
• Familiarity with the SEI Wealth Platform (SWP)
• Experience prompting Microsoft Copilot to optimize administrative workflows
• Basic understanding of reliability engineering principles
• Broader familiarity with software applications supporting securities processing

 
Key Competencies & Behaviors

• Analytical Problem Solving
• Customer-Centric Mindset
• Dependability & Accountability

 
Work Environment

• Location: St. Louis, MO
• Work Arrangement: Fully Onsite

 
Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $36.00 and $52.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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