Emergency Hotline Clerk

Job Summary:
Our client is seeking an Emergency Hotline Clerk to join their team! This position is remote. 
 
Duties:

• Answer Emergency Hotline calls and gather relevant information from employees
• Complete intake forms according to established standards and submit electronic documentation to engage appropriate response teams
• Monitor and maintain situational awareness of events and incidents that could impact people or operations
• Conduct remote monitoring of facilities for burglary, damage, or system issues via CCTV and related systems, including electrical and HVAC where applicable
• Complete daily reports in accordance with standard operating procedures (SOPs)
• Escalate incidents to appropriate authorities or internal response teams when suspicious activity is identified

Desired Skills/Experience:

• High school diploma or GED required
• 1+ years of call center or customer service experience required
• Demonstrated dependability and strong work ethic, with a consistent attendance record
• Experience in retail or operations-focused environments
• Comfort communicating across multiple channels, including email, messaging platforms, and phone
• Strong verbal and written communication skills
• Analytical thinking and problem-solving ability
• Ability to focus, prioritize, and multitask in a fast-paced environment
• Basic call center or customer service experience preferred

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $16.00 and $24.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy