Applications Solution Architect, GTM Customer Onboarding

Job Summary
Our client is seeking an Applications Solutions Architect to support Go-To-Market Customer Onboarding. This role focuses on the application capabilities, workflows, integrations and customer experiences required to onboard, activate and support customers from initial engagement through operational handoff. The architect defines solution-level architecture for customer and account data, onboarding workflows, integrations, APIs, event streaming, security, controls and operational processes. Working between Enterprise Architecture and Product/Delivery teams, the Applications Solution Architect partners with business stakeholders, product owners, technical leads, engineers, data, security, infrastructure and operations teams. The role helps create connected onboarding experiences while enabling appropriate business-line flexibility and reducing unnecessary manual handoffs, duplicate capabilities, fragmented workflows and inconsistent customer information. The role requires experience designing and integrating cloud-based solutions using AWS, Confluent Cloud, PostgreSQL, SAP Master Data Governance (MDG), Snowflake and API-led integration patterns. 

This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Translate customer onboarding business capabilities, process needs, product requirements and strategic priorities into end-to-end application and technology solution architectures
• Design scalable onboarding solutions that support CHS retail and wholesale business models, channels and customer segments
• Define customer and user journeys, solution context, architecture diagrams, component interactions, data flows, integration patterns, event flows and technology recommendations
• Establish and document solution-level design decisions, assumptions, dependencies, constraints, risks and trade-offs
• Ensure solution designs align with enterprise architecture principles, target-state architecture, approved technology standards and governance guardrails
• Design secure, scalable and supportable cloud-based solution architectures using AWS services and enterprise application platforms
• Architect capabilities that support the customer onboarding lifecycle, including initial engagement, customer and account setup, validation, activation, service enablement and operational handoff
• Partner with business, product and delivery stakeholders to understand onboarding processes, business rules, channel needs, customer experiences and operational constraints
• Define solution designs that connect customer-facing onboarding experiences with supporting back-office processes and systems
• Identify opportunities to reduce manual handoffs, duplicate data entry, disconnected workflows and inconsistent customer or account information
• Establish reusable solution and integration patterns that support the scalable introduction of new products, services, channels and customer experiences
• Design and govern integrations, APIs, event flows, middleware usage and data-exchange patterns required for customer onboarding capabilities
• Define API-led integration patterns, including API security, authentication and authorization, versioning, lifecycle management, error handling, monitoring and supportability
• Design event-driven integration patterns using Confluent Cloud and Apache Kafka capabilities to enable reliable, scalable and timely exchange of customer onboarding events and status changes
• Define integration approaches across customer-facing applications, back-office systems, SAP MDG, PostgreSQL databases, AWS services, Snowflake and other connected enterprise platforms
• Define approaches for consistent, governed customer and account data exchange across applications, workflows and business processes
• Partner with SAP MDG stakeholders to ensure customer and business-partner master-data processes, governance requirements and integration dependencies are represented in solution designs

Required Skills/Experience (Must-Haves)

• Bachelor’s degree in computer science, information systems, engineering or a related field; equivalent relevant experience may be considered
• Significant experience in application development, systems analysis, technical leadership or solution architecture
• Demonstrated experience designing end-to-end application solutions across multiple systems, teams and technology domains
• Experience designing solutions that support customer, account, order, service, commercial or onboarding-related business processes 
• Experience designing secure, scalable cloud-based application architectures using AWS services
• Experience with Confluent Cloud and Apache Kafka-based event-streaming patterns, including event design, integration, reliability and operational considerations
• Experience with PostgreSQL, including application data modeling, data-access patterns, performance considerations and operational supportability
• Strong experience designing, governing and integrating APIs, including API-led integration patterns, security, versioning, lifecycle management, error handling and monitoring
• Experience with SAP Master Data Governance (MDG), particularly customer, business-partner or account master-data processes and related integrations
• Experience with Snowflake, including data integration, governed data exchange, data-quality considerations and support for reporting, analytics or approved downstream data needs
• Experience with application integration patterns, workflow, data flows and enterprise application platforms
• Strong understanding of non-functional requirements and architecture quality attributes, including security, performance, availability, scalability, resilience and operational support
• Experience partnering with product management, engineering teams, technical leads and business stakeholders in an Agile or iterative delivery environment
• Ability to create and communicate architecture artifacts, including solution diagrams, decision records, integration designs, data flows, API specifications and technical recommendations
• Ability to assess cross-functional dependencies and balance business value, delivery needs, risk, technical debt and long-term maintainability

Preferred Skills/Experience (Nice-to-Haves) 

• Experience supporting complex customer-facing or commercial business applications across multiple business lines, customer segments or channels
• Experience supporting retail and wholesale technology capabilities
• Experience with customer relationship management, customer/account data, customer portals, digital commerce, workflow, contract, pricing or customer-service platforms
• Experience integrating SAP MDG with customer relationship management, enterprise resource planning, workflow, digital-channel or downstream data platforms
• Experience designing cloud-native or hybrid application architectures using AWS services, managed databases, API platforms and event-driven integration capabilities
• Experience implementing data governance, customer-data quality, master-data management or data stewardship practices
• Experience with DevOps practices, observability, automated deployment pipelines and modern software-delivery methods
• Knowledge of enterprise architecture frameworks, architecture governance, application portfolio management or technology lifecycle management
• Experience supporting large, complex business environments with shared enterprise capabilities and business-specific applications
• Relevant architecture, AWS cloud, Confluent/Kafka, SAP, data-platform, security or Agile certifications

 
Work Environment

• Remote
• Contract

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $63.00 and $90.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

[143779]