Site Reliability Engineer – AWS Operations

Job Summary
Our client, a major communication services provider, is seeking a hands-on Site Reliability Engineer to support and maintain mission-critical, AWS-hosted applications in a large-scale Kubernetes environment. This role is heavily focused on real-time production operations, incident response, infrastructure management, security, and end-to-end observability. The ideal candidate has strong AWS and Kubernetes experience, understands how to secure and protect cloud infrastructure, and can independently investigate alerts, isolate root causes, and restore service health. This is an operationally focused role requiring ownership of production environments from infrastructure deployment through ongoing support and incident resolution.

Contract Details

• Employment Type: Contract
• Location: Greenwood Village, CO
• Work Model: Onsite

Core Responsibilities

• Respond to production alerts and incidents routed through tools such as Datadog, Splunk, and xMatters, taking ownership from initial investigation through resolution
• Troubleshoot AWS infrastructure and Kubernetes issues, including resource exhaustion, scaling challenges, failed deployments, and configuration inconsistencies
• Perform fault isolation and dependency analysis across distributed applications, using logs, metrics, and traces to identify root causes and restore service health
• Build, configure, maintain, and tear down AWS infrastructure in production environments, including rebuilding environments from hardened base Amazon Machine Images (AMIs)
• Manage and support Amazon EKS, Kubernetes workloads, security groups, Web Application Firewall (WAF) configurations, load balancers, and AWS Global Accelerator
• Deploy Kubernetes resources, manage workload scaling, and troubleshoot deployment issues without requiring day-to-day application development
• Maintain infrastructure-as-code and infrastructure deployment pipelines using Terraform and GitLab
• Implement and maintain end-to-end observability, including log analysis, metric correlation, API monitoring, alerting, and incident management workflows
• Integrate monitoring and alerting tools with incident response platforms to improve visibility, speed up troubleshooting, and reduce time to resolution
• Identify opportunities to automate operational tasks and improve infrastructure reliability using Python or shell scripting
• Maintain AWS security controls, remediate vulnerabilities within established service-level agreements, and support ongoing compliance requirements
• Monitor infrastructure compliance, maintain accurate asset inventories, and participate in governance reviews and security reporting
• Collaborate with local and offshore engineering teams to maintain production stability and ensure consistent configurations across environments

Required Skills/Experience (Must-Haves)

• Strong hands-on experience managing and supporting AWS infrastructure in production environments
• Good understanding of Kubernetes, including workload deployments, scaling, troubleshooting, and operational support. Experience with Amazon EKS is strongly preferred
• Experience managing AWS services and infrastructure end to end, including deploying, securing, maintaining, and troubleshooting production environments
• Strong understanding of AWS security, particularly security groups, network access controls, and Web Application Firewall (WAF) configurations
• Experience with AWS load balancing services, including Application Load Balancer (ALB) and Network Load Balancer (NLB)
• Hands-on experience with Terraform and GitLab pipelines for infrastructure deployment and management
• Strong experience implementing and maintaining end-to-end observability, including monitoring, log analysis, metrics, alerting, and incident workflows
• Experience with monitoring and logging tools such as Datadog and Splunk
• Experience with xMatters or a comparable incident alerting and notification platform
• Proven ability to investigate production incidents, isolate faults across distributed systems, identify root causes, and drive issues through resolution
• Understanding of cloud infrastructure security, hardened AMIs, vulnerability remediation, and production compliance requirements
• Ability to work in a 24/7 operational environment and participate in an on-call rotation

Preferred Skills/Experience (Nice-to-Haves)

• Experience with Google Cloud Platform (GCP)
• Python or shell scripting for operational automation and repetitive task reduction
• Experience automating AWS infrastructure builds, teardown processes, and environment rebuilds
• Experience with AWS Global Accelerator and advanced networking configurations
• Familiarity with vulnerability management, CVE remediation, security governance, and compliance reporting
• Experience supporting large application portfolios across multiple environments
• Background in Site Reliability Engineering (SRE), cloud operations, DevOps, or production infrastructure support

• Production Incident Ownership
• Root Cause Analysis
• Infrastructure Reliability Focus
• Cloud Operations Expertise
• Kubernetes Administration
• Security-First Mindset
• Proactive Monitoring Approach
• Automation-Driven Problem Solving

• Location: Greenwood Village, CO
• Work Model: Onsite

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $53.00 and $77.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 
 

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