Transactional Messaging Specialist

Job Summary
Our client, a leading global media and entertainment company, is seeking a Transactional Messaging Specialist to join their team! This position is a 12-month contract opportunity located in New York, New York. This role is hybrid, with 4 days onsite and 1 day remote per week. The Transactional Messaging Specialist will support high-volume transactional messaging across global streaming platforms, including commerce, identity, billing, compliance, and customer-facing communications. This individual will work hands-on across the messaging lifecycle, from requirements gathering and solution design through development, QA, deployment, monitoring, and optimization.

Core Responsibilities

• Build, maintain, test, and deploy transactional email solutions using HTML and template scripting
• Partner with Product, Marketing, Localization, Data, and Engineering teams to gather requirements and develop messaging solutions
• Work with JSON and dynamic data integrations to support personalized and transactional communications
• Translate approved designs into production-ready email experiences
• Perform self-QA, peer-review QA, marketer UAT, and post-deployment monitoring to identify and resolve issues
• Troubleshoot email rendering, formatting, dark mode, dynamic content, and other messaging issues across environments
• Support messaging platform migrations, modular email frameworks, experimentation, reporting, and continuous optimization

Required Skills/Experience

• 5+ years of experience in marketing operations, messaging operations, analytics, or a related applied role
• 3+ years of experience working within or supporting Agile teams
• Strong hands-on HTML email development experience
• Experience working with JSON, dynamic data payloads, and data-driven messaging
• Hands-on experience with Handlebars or comparable template scripting languages
• Experience developing and troubleshooting transactional email across different environments and devices
• Ability to translate designs and requirements into production-ready messaging solutions

Preferred Skills/Experience

• Experience with Salesforce Marketing Cloud, Braze, Adobe, or comparable enterprise messaging platforms
• Experience translating Figma designs into production-ready email code
• Working knowledge of SQL
• Experience with Jira and Airtable
• Experience supporting high-volume transactional messaging within streaming, subscription, e-commerce, or digital consumer environments
• Experience with experimentation, messaging analytics, and performance optimization

Key Competencies & Behaviors

• Strong attention to detail and commitment to quality
• Analytical and curious mindset
• Excellent written and verbal communication skills
• Ability to work independently with limited supervision
• Ability to manage multiple competing priorities in a fast-paced environment
• Strong troubleshooting and problem-solving skills

Work Environment

• Location: New York, NY
• Hybrid schedule with 4 days onsite and 1 day remote per week
• 12-month contract
• Ability to provide occasional on-call support for business-critical launches

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $35.00 and $50.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at careers.kellymitchell.com/privacy-policy

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