IT Project Manager - Dynatrace Upgrade

Job Summary 
Our Travel & Hospitality client is seeking an IT Project Manager to join their team! This role will be responsible for coordinating cross-functional stakeholders (application owners, platform teams, Dynatrace vendor partners), driving the project into production readiness, and operationalizing a repeatable, low-risk cadence for future upgrade cycles and tenant/global configuration changes.

Core Responsibilities 

• Independently run the OneAgent Upgrade project: phased rollout, automated and manual validation, issue triage, rollback execution and remediation
• Lead Global Settings delivery: sequence changes by tenant, define release windows, validate minimal production impact, and produce an enterprise standard for global configuration management and minimal customization
• Maintain artifacts: project plans, RAID, dependency trackers, decision logs, runbooks and SteerCo reporting
• Communicate to application teams, platform engineering, support, and executive stakeholders; prepare concise SteerCo materials and communicate risks early
• Deliver operational handoff: validated runbooks, acceptance criteria, automation scripts or configuration-as-code where applicable, and a repeatable cadence for future upgrades and global settings updates
• Tracking & reporting (critical): own project-level tracking and reporting artifacts integrated status (weekly), an operational readiness dashboard, RAID logs and dependency trackers and provide daily status reporting during change windows
• Observability tooling: Dynatrace OneAgent & Dynatrace Operator familiarity strongly preferred
• Change control: release planning, rollback design and controlled restart approaches to minimize impact
• Coordinate application owners, infrastructure, Dynatrace contacts, and platform operations
• Develop, audit, and maintain runbooks for long-term scalability
• Adaptability in enterprise environments: effective across mixed delivery models, legacy and modern tech stacks, and organizational complexity while maintaining delivery momentum
• Actively identifies, escalates and mitigates risks and dependencies early
• Ensure leadership is never surprised by delays, scope impacts or delivery threats

Required Skills/Experience (Must-Haves) 

• 3+ years in technical project management; demonstrable experience leading observability/monitoring platform upgrades or equivalent platform change programs
• Dynatrace experience is a must
• Demonstrated experience delivering enterprise upgrades across Linux, Windows, and Kubernetes
• Strong competency in change and release management for production systems
• Calm under pressure: maintains clarity, organization and forward progress amid ambiguity, competing priorities, and high-visibility scrutiny

Preferred Skills/Experience (Nice-to-Haves) 

• Organizational Transformation experience
• Able to drive communication adoption and execution

Key Competencies & Behaviors 

• Proactive risk management and transparency
• Structured execution with repeatability in mind
• Cross-functional coordination with clear communication

Work Environment 

• Location: Remote
• CST working hours

Compensation & Benefits 

• Pay Range: The approximate pay range for this position is between $39.00 and $55.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. 
• Medical, Dental, & Vision Insurance Plans 
• Employee-Owned Profit Sharing (ESOP) 
• 401K offered 

This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

About KellyMitchell 
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 

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