System Engineer (NOC)

Job Summary:
Our client is seeking a System Engineer (NOC) to join their team! This position is located Hybrid in Denver, Colorado. 
 
The ideal candidate will excel at incident detection, timely resolution, and clear communication, with a proven track record in NOC or network surveillance roles. You will collaborate with cross-functional teams to ensure optimal service quality and reliability for our customers.

Duties:

• Monitor network and video service health across multiple platforms, dashboards, and alerting systems to identify anomalies and potential outages
• Respond promptly to alerts, triage incidents, and initiate appropriate escalation procedures to minimize service impact
• Diagnose and troubleshoot Layer 1 issues across DOCSIS, IP, and RF domains
• Perform root-cause analysis to determine corrective actions
• Record incidents, investigations, resolutions, and post-incident findings with clear, consistent, and searchable documentation
• Maintain knowledge base entries for recurring issues
• Implement and verify fixes
• Coordinate with field technicians, network engineers, and vendor support as needed to restore services and validate outcomes
• Monitor service-level indicators (SLIs/SLOs), track incident timelines, and participate in continuous improvement activities to reduce MTTR and prevent recurrence
• Utilize and contribute to tooling such as Jenkins for workflows, Bitbucket/Stash for code and runbooks, and Splunk for log analysis
• Suggest enhancements to monitoring and automation
• Follow internal security, privacy, and compliance policies
• Manage access controls and audit trails as applicable such as: Active Directory and LDAP
• Create or update runbooks, standard operating procedures (SOPs), and incident response playbooks for recurring scenarios
• Participate in on-call rotations as required to support 24/7 operations

Desired Skills/Experience:

• 3+ years in a NOC, network surveillance, or related operations role
• Strong troubleshooting skills across DOCSIS, IP networking, and RF Layer 1
• Familiarity with video delivery systems and metrics
• Working knowledge of Active Directory and LDAP concepts
• Experience with virtualization technologies and virtual machines
• Proficiency with monitoring, logging, and alerting tools such as: Splunk; other SIEMs or NMS
• Experience with CI/CD tooling and code collaboration platforms such as: Jenkins, Bitbucket/Stash is a plus
• Relevant networking or video delivery certifications such as: CCNA, CCNP, JNCIP, CWNA, etc. or vendor-specific certifications related to DOCSIS/RF is a plus
• Basic scripting or automation capabilities (PowerShell, Python) to enhance monitoring or remediation workflows is a plus

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position starting at $95,000 - $105,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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