Process Engineer

Job Summary:
Our client is seeking a Process Engineer to join their team! This position is located in Coppell, Texas. 
 
Duties:

• Own real-time troubleshooting and resolution of data syncing issues between Warehouse Management Systems (WMS) across company, third-party logistics providers, and OEM partners
• Monitor high-volume API integrations and address system failures, such as SKU mismatches, to prevent costly operational disruptions
• Analyze and improve system workflows across the reverse logistics lifecycle, including device returns, repairs, and refurbishment
• Collaborate with cross-functional teams to implement and optimize machine learning (ML)-based solutions for processing large datasets
• Lead operational process engineering efforts focused on launching new processes and continuously improving existing ones to enhance throughput and efficiency
• Conduct hands-on evaluations on the warehouse floor to identify bottlenecks and design scalable solutions to increase capacity and velocity
• Apply Lean principles and process improvement methodologies to streamline operations, reduce waste, and boost system and industrial efficiency
• Identify, test, and implement automation technologies to resolve legacy process constraints and scale performance
• Document and report process improvements, system issues, and key performance indicators to stakeholders
• Serve as a technical liaison between engineering, operations, IT, and logistics partners to ensure alignment and operational excellence

Desired Skills/Experience:

• Proven experience in reverse logistics operations, specifically in returns processing and refurbishment workflows
• Strong understanding of API connectivity and data exchange between systems
• Hands-on experience with Warehouse Management System integrations, including troubleshooting issues between client systems, third-party logistics providers, and original equipment manufacturers 
• Skilled in designing and conducting process time studies to identify inefficiencies and drive performance improvements
• Demonstrated experience with continuous improvement initiatives and implementing process enhancements in high-volume environments
• Proficient in visualizing and documenting processes for operational clarity and team alignment
• Expertise in process mapping and value stream mapping
• Strong working knowledge of PowerPoint and Excel for analysis and reporting
• Solid application of Lean methodologies; Six Sigma certification not required but considered a plus
• Excellent cross-functional communication skills, with the ability to collaborate effectively with IT, accounting, 3PL partners, and internal operations teams to support system and process changes

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $42.00 and $61.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.