Service Delivery Manager

Job Summary:
Our client is seeking a Service Delivery Manager to join their team! This position is located in Orlando, Florida. 
 
Duties:

• Oversee the end-to-end coordination of technical solution delivery, including cross team dependencies
• Ensure development teams, architects, and vendors are aligned on delivery goals and timelines
• Tackle potential issues and continually optimize for better efficiency
• Monitor progress, manage risks, and escalate issues as needed to ensure timely delivery
• Collaborate with engineering leads, architects, and product owners to translate business needs into executable plans
• Serve as the primary liaison between technical teams, product owner and business stakeholders
• Manage sprint planning, execution, and delivery milestones
• Ensure that the right resources  are assigned to each task and typically involves workload management of team members
• Track technical dependencies and coordinate across multiple teams and vendors
• Liaise between various teams to ensure synergy and flow of information, reducing misunderstandings and maximizing productivity
• Maintain visibility into delivery status and provide regular updates to leadership
• Works to minimize meetings and ceremonies, but when they are needed, they are well-run and efficient
• Ensure compliance with security, testing, and operational standards
• Support resolution of technical issues and blockers in collaboration with support and engineering teams
• Promote the adoption of DevOps practices, CI/CD pipelines, and automation
• Encourage process improvements to enhance delivery efficiency and system reliability

Desired Skills/Experience:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
• 3+ years of experience in Service Delivery Management or Application Support
• Strong understanding of the Software Development Lifecycle (SDLC)
• Good general understanding of how large scale software systems are designed, built, tested, deployed and into the hands of customers
• Experience with Agile, Scrum, and Waterfall methodologies
• Proven ability to coordinate across cross-functional teams and vendors
• Strong negotiation skills
• Strong communication, time management, and prioritization skills
• Experience with Jira (Epics and Stories) 
• Experience with Warehouse Management Systems (WMS) like Blue Yonder or similar
• Experience with warehouse, supply chain and logistics systems
• Understanding of network connectivity, wireless technologies, and mobile platforms
• Exposure to: Java, .NET, XML, HTML, PHP, JSP, Perl
• GIT, HP ALM, UC4, Version One
• Experience with middleware such as: WebSphere, WebLogic, Apache Tomcat, MQ
• Oracle and Microsoft SQL Server experience
• Familiar with Windows, Unix, and Linux operating systems
• Familiarity with cloud platforms: Azure, AWS, GCP, VMware

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $56.00 and $80.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.