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Operations Manager
Program, Project & Product Leadership
Mountain View, California, 94040
Contract
Ref.: 136609
Job Summary:
Our client is seeking an Operations Manager to join their team! This position is located in Mountain View, California.
Duties:
$42.00 - $60.00 (est. hourly)
Our client is seeking an Operations Manager to join their team! This position is located in Mountain View, California.
Duties:
- Operate business and support processes for strategic customers, including marketing, revenue sharing, billing/invoicing, etc.
- Respond to strategic customer inquiries/issues
- Coordinate with internal stakeholders to identify retention risks and growth opportunities with strategic customers
- Collect and synthesize customer feedback to help inform business/support gaps and product roadmaps
- Partner with technical support teams for ad-hoc engineering projects/engagements
- Degree in Business Management or related disciplines
- 5+ years of experience in customer-facing enterprise account management
- 2+ years of experience with internal financial processes, SaaS, and/or crypto
- Basic familiarity with reporting, spreadsheets, and business writings
- Medical, Dental, & Vision Insurance Plans
- 401K offered
$42.00 - $60.00 (est. hourly)