Principal Relationship Manager

Job Summary:
Our client is seeking a Principal Relationship Manager to join their team! This position is remote. 
 
Duties:

• Serve as the primary contact for high-value merchant clients, providing proactive support and ensuring successful long-term relationships
• Coordinate with internal teams to address client needs and ensure timely issue resolution
• Renegotiate contracts during annual reviews and work with Pricing Teams to evaluate and adjust pricing models
• Develop a deep understanding of client industries, needs, pain points, and triggers to identify opportunities for expanding partnerships
• Prepare and present annual account development plans to leadership, outlining strategic initiatives and goals for assigned accounts
• Communicate updates on projects, roadblocks, and resolutions to clients, maintaining consistent engagement and trust
• Leverage Salesforce as the primary system of record for documenting all client interactions
• Ensure client satisfaction by proactively identifying and addressing potential risks and collaborating with fraud and financial teams when issues arise
• Create reports or frameworks for leadership to explain major client issues and resolutions

Desired Skills/Experience:

• Experience in Business Development, Data Analysis, Risk Management, Contract Negotiation, Financial Acumen, Key Account Relationship, Management and Salesforce Effectiveness
• Strong customer service and relationship management background
• Understanding of payments flow and credit card transaction processes
• Experience with contract negotiation and ability to work with financial/pricing teams
• Ability to analyze and interpret client-provided data to identify issues and solutions 
• Skilled at communicating with senior client stakeholders and internal teams
• Familiarity with CRM tools 
• Ability to develop strategic account plans and present them to VP-level leadership

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $39.00 and $57.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.