Data Infrastructure Specialist

Job Summary
Our client, a leading retail organization, is seeking a Data Infrastructure Specialist to join its Merchandising team. This is a 6-month contract opportunity focused on analyzing and maintaining data, resolving vendor submission issues, supporting merchandising scheduling processes, and improving operational efficiency. The specialist will collaborate with internal teams, external vendors, and cross-functional business partners to ensure data accuracy, investigate complex issues, process requests, maintain reports, and support system-related initiatives. The ideal candidate will have strong analytical skills, proficiency in Excel, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

Contract Details
•    Contract type and duration: Contract, 6 months 
•    Work location: Irving, TX 
•    Work arrangement: To be confirmed

Core Responsibilities

• Analyze complex data, identify root causes, and implement solutions to improve processes and prevent recurring issues
• Research and resolve issues related to vendor submissions, schedule changes, new stores, pattern changes, and other requests using supporting systems
• Review incoming requests for accuracy, resolve discrepancies with submitters, and handle emergency processing requests across 32+ request types
• Process vendor requests from merchandising scheduling and temporary calendar mailboxes, create K2 requests, and update files for corporate communications
• Resolve ServiceNow tickets according to established guidelines and collaborate with appropriate business units to address data submission issues
• Train vendors and internal teams on system usage, data elements, and how information flows between interconnected systems
• Maintain reports, support process improvements, participate in IT development sessions, and assist with User Acceptance Testing (UAT), including creating and verifying test cases

Required Skills/Experience (Must-Haves)

• Associate degree or 2-year degree
• 1+ years of relevant work experience
• Strong Excel skills and the ability to analyze, research, and maintain data accurately
• Strong analytical and problem-solving skills, including identifying root causes and implementing resolutions
• Excellent verbal and written communication skills for interacting with internal teams and external vendors
• Strong attention to detail, organizational skills, and time management abilities
• Ability to work effectively in a fast-paced environment, adapt to changing priorities, and collaborate across multiple teams

Preferred Skills/Experience (Nice-to-Haves)

• Experience supporting merchandising, vendor operations, scheduling, or data maintenance processes
• Familiarity with ServiceNow ticketing systems and K2 request workflows
• Experience reviewing vendor submissions and resolving data discrepancies
• Experience maintaining reports and identifying opportunities for process improvement
• Exposure to User Acceptance Testing (UAT), test case creation, and verification
• Experience training or coaching internal teams and external vendor partners
• Understanding of interconnected business systems and the impact of inaccurate data on business operations

Key Competencies & Behaviors

• Ability to investigate complex issues, identify root causes, and develop effective solutions
• Ensures data accuracy and completeness when reviewing and processing requests
• Clearly communicates issues, resolutions, and updates to internal and external stakeholders
• Manages multiple requests, deadlines, and changing priorities effectively
• Works effectively with cross-functional teams and external vendors
• Handles urgent requests and changing business needs while maintaining accuracy and service quality

Work Environment

• Location: Irving, TX 
• Work arrangement: To be confirmed
• Department: Merchandising
• Physical requirements: Repetitive motion and data entry
• Travel requirements: Up to 25%, subject to confirmation
• Fast-paced, cross-functional environment involving internal teams and external vendor partners

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $16.00 and $23.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
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