Systems Engineer

Job Title 
Our client is seeking a Systems Engineer to join their team! This role is critical to the success of the team’s ability to deliver on operational expectations. In this role you will utilize your expertise to build and maintain the complex suite of systems that make up restaurant infrastructure. You will also influence and contribute to strategic planning efforts as the team continuously improves the delivery of platform innovation.
  
Core Responsibilities 

• Interact professionally and effectively with IT Leadership through verbal and written communication with an emphasis on company business initiatives
• Responsible for monitoring, troubleshooting, design engineering and problem resolution of Windows 10 Images across multiple device designations
• Develop/maintain Change and Release Management routines and ensure results through metric driven dashboards
• Act as point of contact for all escalations from internal and external business partners and support customers
• Lead strategic initiatives per projects including: research, design, analysis, testing, experimentation and certification of Windows 10 Images across multiple device designations
• Lead efforts to collaborate with internal departments so to align our strategic direction to a common vision
• Create and design restaurant architecture documentation and implement software changes in-line with organizational objectives
• Manage a comprehensive preventative maintenance scheme for all restaurant infrastructure equipment in stores, ensuring minimal outage for the restaurants
• Manage the brand’s systems/service implementation strategies to minimize the impact on customer service and provide managed backup/recovery capability
• Develop tools to assist in the image creation process as well as image maintenance
• Improve vendor relationships and work with key hardware suppliers to develop ways to improve our services through automation and drive out inefficiencies
• Ability to influence and communicate well with non-technical business disciplines through the explanation and adoption of technology as applied to systems and operational strategies

Required Skills/Experience (Must-Haves) 

• Bachelor's degree in Computer Science, Information Systems, or related field
• 7+ years Desktop engineer experience (POS platforms are a plus)
• 5+ years working in Windows 10 Engineering, POS Systems Administration, or Desktop Administration role within the IT industry
• 3+ years project management: small to medium time sensitive projects 
• Expert providing Level 3 support for POS Software and its underlying components
• Experience with PCI Compliance or working knowledge of PCI DSS requirements
• Expert with Point of Sale Device configurations and troubleshooting
• Experience with LAN and WAN concepts in a Cisco/Meraki and/or SonicWall environment
• Experience with various networking protocols including: TCP, UDP, IP
• Working knowledge of scripting languages (PowerShell, VBScript, Python, Proxmax)
• Strong knowledge of Ivanti Neurons and Ivanti Endpoint Manager (LANDesk suite)
• Expert with Windows Operating Systems

Preferred Skills/Experience (Nice-to-Haves) 

• Hands-on experience supporting organizations with multiple (100+) remote sites
• POS Support Experience

Key Competencies & Behaviors 

• Proactive Ownership & Accountability
• Cross-Functional Communication & Influence
• Strategic Thinking & Continuous Improvement

Work Environment 

• Location: Atlanta, GA
• Onsite

Compensation & Benefits 

• Pay Range: The approximate pay range for this position is between $41.00 and $61.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. 
• Medical, Dental, & Vision Insurance Plans 
• Employee-Owned Profit Sharing (ESOP) 
• 401K offered 

About KellyMitchell 
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 

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