Production Support Engineer

Job Summary:
Our client is seeking a Production Support Engineer to join their team! This position is located Hybrid in Irvine, California. 
 
Duties:

• Provide production support for the client’s digital ordering channels including Kiosk, Delivery, Digital Menu Boards, and Point-of-Sale (POS) systems
• Monitor and troubleshoot middleware infrastructure hosted on AWS, leveraging tools
• Investigate and resolve production issues impacting digital menu data and ordering workflows
• Partner with Data Management, QA/QE, and L1/L2 IT Support teams to resolve escalated incidents and ensure platform stability
• Support testing, validation, and launch activities for new menu items, Limited Time Offers (LTOs), and regional market tests
• Collaborate with Menu Middleware developers to support application releases and post-deployment validation
• Adhere to the client’s change management processes and production governance standards
• Contribute to process improvements, documentation, and operational best practices

Desired Skills/Experience:

• 6+ months of hands-on SQL experience, including: writing complex queries, joining multiple tables, creating and executing stored procedures, and working with query templates
• Strong troubleshooting and root cause analysis skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively across cross-functional teams
• Strong prioritization skills with the ability to manage multiple production issues simultaneously
• Ability to diagnose issues and drive them through to resolution

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $31.00 and $45.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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