Senior Consultant, IT Architecture

Job Summary:
Our client is seeking a Senior Consultant, IT Architecture to join their team! This position is remote. 
 
Duties:

• Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns
• Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms 
• Implement and optimize AI-powered features such as predictive engagement, predictive routing, and bots
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Ensure high availability, security, and performance of the Genesys CLoud environment
• Provide technical leadership, documentation, and training to internal teams
• Troubleshoot and resolve complex issues related to integrations and platform performance

Desired Skills/Experience:

• 5+ years of experience with Genesys Cloud CX3 implementations
• Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML
• Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics
• Proven Experience integrating with CRM systems, ticketing platforms, and data lakes
• Familiarity with AI/ML tools and NLU/NLP technologies
• Genesys certifications (e.g. GCX-GCP, GCX-GCD, GCX-AI-GPE) are highly desirable

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $71.00 and $91.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.