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IT Architecture Consultant
IT Infrastructure & Cloud Services
Remote, Texas, 73301
Contract
Ref.: 138168
Job Summary:
Our client is seeking a IT Architecture Consultant to join their team! This position is remote.
Duties:
Our client is seeking a IT Architecture Consultant to join their team! This position is remote.
Duties:
- Lead end to end customer journey flow creation in Genesys Architect
- Provide technical guidance to other hands-on developers with IVR flows, bot flows, backend and AI integrations, and routing
- Collaborate with product managers and other software developers to ensure requirements are understood and translate them into technical solutions
- 5+ years of experience with Genesys Cloud Architect hands on build and implementation including IVR flows, bot flows and backend integrations
- Familiar with AI/ML tools and NLU/NLP technologies
- Genesys certification is highly desirable
- Strong problem-solving skills and ability to collaborate with architects, developers, and product managers
- Excellent communication skills
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered