IT Architecture Consultant

Job Summary:
Our client is seeking a IT Architecture Consultant to join their team! This position is remote. 
 
Duties:

• Lead end to end customer journey flow creation in Genesys Architect
• Provide technical guidance to other hands-on developers with IVR flows, bot flows, backend and AI integrations, and routing
• Collaborate with product managers and other software developers to ensure requirements are understood and translate them into technical solutions

Desired Skills/Experience:

• 5+ years of experience with Genesys Cloud Architect hands on build and implementation including IVR flows, bot flows and backend integrations
• Familiar with AI/ML tools and NLU/NLP technologies
• Genesys certification is highly desirable
• Strong problem-solving skills and ability to collaborate with architects, developers, and product managers
• Excellent communication skills

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $65.00 and $85.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.