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Design Service Lead
Business Professional
St. Louis, Missouri, 63131
Contract
Ref.: 135193
Job Summary:
Our client is seeking a Design Service Lead to join their team! This position is remote.
Duties:
Our client is seeking a Design Service Lead to join their team! This position is remote.
Duties:
- Conduct and lead research analysis to extract service data and behavioral patterns to create meaningful insights, design principles, and design opportunities
- Identify, consult, and lead stakeholders through service design workshops using facilitation tools
- Scope Service Design activities and deliverables as part of a multi-disciplinary design team to determine appropriate altitude, methodology, detailed tasks, and resources needed
- Create high-fidelity service prototypes including a variety of maps such as: stakeholder, ecosystem, blueprint, journey
- Apply strong business and financial services acumen to design work through application of human-centered frameworks, prototypes, workshop facilitation, concepting
- Use visual storytelling skills to facilitate alignment around complex systems
- Demonstrate strategic maturity to make decisions within work and connect processes, actions, or activities across areas of the business
- Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience
- Effectively communicate verbally and through visual presentations to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps that clearly articulate the journey toward an ideal client experience
- Bachelor’s degree in a field of Design, HCI, or Engineering or equivalent discipline
- 6+ years of progressive design experience
- Advanced skills in prototyping Service Design deliverables for various stages of project maturity and business needs
- Expertise in Figma required
- Adobe Creative Suite skills desired
- Knowledge of and experimentation with emerging design trends and Service-Design related technology
- Change agility and comfort operating and flexing in ambiguity
- Experience designing for complex, large enterprise-wide technology and/or strategic deployments preferred
- Demonstrated maturity in managing business stakeholders, building relationships at all levels of the organization, and effectively tailoring messaging and approach to multiple audiences
- Medical, Dental, & Vision Insurance Plans
- 401K offered
