Operations - Process Manager

Job Summary:
Our client is seeking a Process Coordinator to join their team! This position is located in Richmond, Virginia. 
 
Duties:

• Manage the lifecycle of the interviewer community's readiness
• Coordinate and track the enrollment, completion, and compliance of all required interviewer training modules and certification programs
• Maintain accurate records of certified interviewers, regularly audit training completion data, and generate reports on interviewer compliance status to identify gaps and drive corrective action
• Serve as a point of contact for interviewer inquiries related to training, certification status, and interview logistics, escalating complex issues as necessary to the appropriate stakeholders
• Take ownership of the existing library of operational and process documentation
• Conduct periodic, scheduled audits to verify accuracy, relevance, and adherence to current standards
• Collaborate with team members to ensure all process documentation is updated swiftly and accurately in response to policy, strategy, or system changes
• Identify unmet resource needs within the team and the broader interviewer community
• Design, develop, and implement new, high-quality standard operating procedures (SOPs), job aids, training guides, and frequently asked questions (FAQ) resources where they currently do not exist, ensuring they are accessible and user-friendly
• Provide comprehensive coordination and administrative support for various team projects, tracking timelines, managing deliverables, and organizing meetings
• Contribute to the overall operational excellence of the team by suggesting improvements to existing processes, tools, and workflows to enhance efficiency and the interviewer experience

Desired Skills/Experience:

• 2+ years experience in project coordination, recruitment ops, or a heavy process-oriented role
• Efficient in Google G-Suite
• Ability to commute into the office Monday through Friday
• Superior time management, organization and prioritization skills
• Proven capability to work independently and on a multi-functional team
• Excellent communication, negotiation and influencing skills
• Exhibit a high level of personal ownership, confidentiality and flexibility
• Ability to quickly and effectively adapt to change
• Proven problem solving, analytical and decision making skills
• Ability to embrace new systems and process enhancements
• Strong attention to detail

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $28.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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