Service Desk Analyst

Job Summary:
Our client is seeking a Service Desk Analyst to join their team! This position is located in Vernon Hills, Illinois. 
 
Duties:

• Respond to and resolve user incidents and requests via phone, email, chat, or ticketing system 
• Provide tier 1-2 support for Windows and MacOS environments 
• Assist with account setup, permissions, and basic O365 support 
• Troubleshoot hardware and software issues, escalating to higher-level teams as needed
• Document incidents, troubleshooting steps, and resolutions in ServiceNow 
• Follow ITIL best practices for incident, request, and problem management 
• Support basic asset management functions, including logging and tracking equipment 

Desired Skills/Experience:

• 2+ years of experience in a Service Desk or IT Support role
• Experience using ServiceNow or a similar ITSM ticketing tool
• Working knowledge of Windows 10/11, MacOS, O365, and basic networking concepts 
• Strong customer service and communication skills
• Ability to prioritize and manage multiple requests in a high-volume environment 
• Familiarity with CRM or HCM systems a plus 

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $26.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.