Fraud Specialist

Job Summary:
Our client is seeking a Fraud Specialist to join their team! This position is located in Overland Park, Kansas. 
 
Duties:

• Conduct in-depth analyses and investigations to identify and manage fraudulent activities across all business channels
• Authenticate customers and validate identification to confirm or clear suspected fraud
• Analyze relevant data to detect violations of fraud policies that could adversely impact on the company
• Evaluate fraud trends related to fraudulent orders and identity theft
• Perform research and draw conclusions
• Research cases and notify appropriate internal teams for customer verification or legal action when necessary
• Participate in the development and implementation of policies and procedures to identify and deter fraudulent usage
• Investigate and respond to fraud escalations in a timely manner
• Establish, document, and continuously improve fraud-related processes and workflows
• Identify issues, recommend solutions, and contribute to team projects
• Maintain accurate documentation of investigations, findings, and outcomes

Desired Skills/Experience:

• High School diploma or equivalent
• 1+ years experience operating a computer in a Windows-based environment
• 1+ years experience in fraud, customer service, or a call center environment
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone
• Technology Requirements: phone skills, typing skills, and good communication skills

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $13.29 and $18.99. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.