Desktop Support Technician 

Job Summary:
Our client is seeking a Desktop Support Technician to join their team! This position is located in Vernon Hills, Illinois. 
 
Duties:

• Install, configure, and troubleshoot desktops, laptops, and mobile devices
• Image and deploy PCs
• Manage peripheral setup monitors, docking stations, printers
• Perform break/fix hardware support, including working with HP/Xerox contracts for printer issues 
• Provide advanced O365 support and troubleshoot CRM/HCM tool access issues 
• Support hardware/software asset management and maintain accurate inventory in ServiceNow
• Assist with basic network connectivity issues and escalate as appropriate 
• Deliver high-touch support for onsite executives and staff

Desired Skills/Experience:

• 3+ years of desktop support experience in a corporate environment 
• Proficiency in Windows 10/11, MacOS, and Microsoft O365 suite 
• Experience with imaging tools and PC deployment 
• Familiarity with ServiceNow and ticketing for asset management 
• Basic understanding of networking, security policies, and enterprise applications 
• Strong troubleshooting, communication and organizational skills
• Ability to work onsite and provide responsive, hands-on support 

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $36.00 and $52.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.