BA/Product Owner – Agentic AI & Automation

Job Summary
Our client, a major communication services provider, is seeking a hands-on, analytically driven Business Analyst/Product Owner to support the development and delivery of agentic AI within digital servicing and customer experience. This role combines strong product requirements, data analysis, and AI-assisted automation. The ideal candidate can independently identify business problems, translate needs into development-ready requirements, validate opportunities through data, and build practical AI-assisted solutions that improve execution and efficiency.

Core Responsibilities

• Develop comprehensive, development-ready Product Requirements Documents (PRDs)
• Translate business needs into customer journeys, functional requirements, user stories, and acceptance criteria
• Define success metrics, business value, and dependencies for agentic AI use cases
• Partner with engineering and architecture teams to support product delivery
• Query, analyze, and interpret operational and customer interaction data
• Identify customer experience friction points, automation opportunities, and performance gaps
• Quantify opportunities and develop actionable, data-driven recommendations
• Establish performance baselines and evaluate outcomes following implementation
• Use approved AI tools to generate, refine, debug, and test automation scripts
• Develop practical workflows using Python, SQL, APIs, or similar technologies
• Automate repetitive analysis, reporting, data preparation, and validation activities
• Build lightweight prototypes and reusable solutions that improve team efficiency
• Validate AI-generated code and outputs for accuracy, security, and reliability
• Support product discovery and requirements development for agentic customer experiences
• Define integration, tool-execution, fallback, and human-handoff requirements
• Collaborate on the testing, evaluation, and optimization of agentic workflows
• Translate pilot results and operational insights into product improvements

Required Skills/Experience (Must-Haves)

• Proven experience developing complete, development-ready Product Requirements Documents (PRDs)
• Strong analytical and problem-solving skills
• Practical proficiency with SQL and the ability to analyze operational and customer data
• Demonstrated ability to translate data and insights into actionable product recommendations
• Hands-on experience developing automations using AI-assisted coding tools
• Working knowledge of scripting, APIs, and workflow automation
• Experience collaborating with engineering teams in Agile environments
• Ability to work independently while communicating clearly with technical and business stakeholders

Preferred Skills/Experience (Nice-to-Haves)

• Experience with conversational AI, large language models (LLMs), agentic AI, or intelligent automation
• Experience supporting digital customer experience or customer servicing platforms
• Experience with Python, Power BI, or comparable analytical and automation tools
• Knowledge of agentic workflow orchestration and AI evaluation methodologies

Work Environment

• Location: Stamford, CT
• Work Model: Hybrid

 
Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $73,000 - $105,000 annually. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

 
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
 
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

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