Atlassian Cloud Administrator

Job Summary 
Our client is seeking an experienced Atlassian Administrator to support Atlassian Cloud Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications. The Atlassian Administrator will be working under the technical direction of the DXT Manager, Software Engineering, on the Agile & Collaboration Tools Team.
  
Core Responsibilities 

• Software Engineering, on the Agile & Collaboration Tools Team
• Create, manage, and support all administrative functions associated with the Atlassian product suite
• Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
• Support all teams across the organization that use Jira instance to manage their work
• Support and resolve issues as they arise with Jira Projects and Confluence Spaces
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs.
• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
• Serve as subject matter expert for Atlassian products
• Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
• Install, manage, and administer Jira and Confluence plugins/applications
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Investigate and perform advanced troubleshooting for reported issues in Atlassian products
• Manage escalations with Atlassian support or third-party support, as required
• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
• Work with Product Manager to document and publish user guides (training material) and best practices
• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
• Refine current Jira processes to be more streamlined and uniform for teams
• Execute Production deployments during non-business hours

Required Skills/Experience (Must-Haves) 

• 5+ years of relevant job experience in a large (8,000+ users) Atlassian Cloud implementation
• Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments
• Proficient in Confluence space administration
• Deep expertise in Jira workflow administration and JQL skills
• Jira Advanced Roadmap experience is a plus
• Process governance experience or strong automation workflow knowledge
• Working knowledge and coding/scripting experience using Python or Groovy
• Experience with REST API and JSON
• Proven track record with Atlassian plugin installations and upgrades

Work Environment 

• Location: Orlando, FL; Anaheim, CA; Seattle, WA; Glendale, CA

Compensation & Benefits 

• Pay Range: The approximate pay range for this position is between $75.00 and $85.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. 
• Medical, Dental, & Vision Insurance Plans 
• Employee-Owned Profit Sharing (ESOP) 
• 401K offered 

About KellyMitchell 
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure 
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy