Operations Support Engineer

Job Summary
Our Media & Entertainment client is seeking an Operations Support Engineer to join their team! This position is fully remote. A critical part of this role is serving as a technical leader and governance authority over the cloud operations partner —ensuring that the partner's engineering, operational support, onboarding, migrations, and FinOps activities meet the client's standards, align with architecture patterns, and deliver high quality outcomes for internal application teams.

This position is ideal for someone who is hands on with cloud platforms, deeply familiar with modern cloud governance models, and confident in directing, guiding, and holding an external strategic partner accountable.
  
Core Responsibilities

• Oversee Windows Domain Services, including identity integrations and directory hygiene
• Administer App & Service Principal registrations and lifecycle management
• Define and maintain architecture standards, reference architectures, and best practices
• Support and enhance Azure & AWS DevOps pipelines, CI/CD tooling, and automation frameworks
• Develop and maintain Terraform modules and pipeline automation for IaC deployments
• Provide engineering oversight and architectural direction for builds, pipelines, IaC modules, and environments
• Troubleshoot various connectivity, authentication, networking, or resource availability issues across cloud platforms
• Support Bastion onboarding and secure-access patterns
• Provide Azure/AWS SDBA (Storage/Database/Backup & related infra) support
• Produce cloud cost estimates, resource sizing recommendations, and optimization suggestions
• Lead or support Cloud Builds, infrastructure provisioning, and production cutovers
• Contribute to Change Management for cloud infrastructure and cloud security
• Maintain and enforce policies for CSP & SaaS approval flows
• Drive organization wide governance to ensure consistent, secure use of cloud resources
• Define initial ownership, RBAC assignments, and baseline configuration
• Capture required metadata to enable Compliance, FinOps, and Security visibility
• Assist with iTAP ID creation, app registration, and access workflows
• Deliver analytics, reporting, dashboards, and consumption insights across cloud services
• Track subscription onboarding and ensure financial visibility from Day 1
• Monitor spend, detect anomalies, and drive remediation actions
• Identify repeating issues, drive closure of systemic cost gaps, and refine FinOps playbooks
• Support Quicksight dashboards, budget creation, and forecasting cycles
• Enforce cloud governance, policy adherence, and operational guardrails
• Monitor deployments for policy violations, misconfigurations, and drift
• Provide training and hands-on education to teams to improve compliance
• Partner with app teams to resolve issues and bring workloads into compliance
• Support compliance attestations (e.g., SOX, PCI, SPI)
• Provide solution architecture support to internal cloud consumers
• Deliver consulting services for onboarding, workload design, and modernization
• Maintain a rich SharePoint knowledge base, including runbooks, patterns, and training materials
• Partner with enterprise architecture and platform teams to guide cloud maturity

Required Skills/Experience (Must-Haves) 

• 5+ years in cloud infrastructure/operations/engineering roles
• Proficiency with Azure, AWS, Entra ID, DevOps pipelines, Terraform, and cloud networking
• Experience directing or collaborating with large-scale managed services partners
• Strong understanding of cloud governance, FinOps, and identity
• Strong communicator — capable of leading partners and influencing internal stakeholders

Preferred Skills/Experience (Nice-to-Haves) 

• Azure or AWS Architect certifications
• FinOps Practitioner certification
• Experience with large-scale platform migrations (cloud or on-prem)
• Knowledge of compliance frameworks (SOX, PCI, ISO)

Key Competencies & Behaviors 

• Accountability enforcement with external partners
• Proactive governance and standardization
• Hands-on leadership and guidance

Work Environment 

• Location: Remote
• Any time zone acceptable

Compensation & Benefits 

• Pay Range: The approximate pay range for this position is between $47.00 and $67.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. 
• Medical, Dental, & Vision Insurance Plans 
• Employee-Owned Profit Sharing (ESOP) 
• 401K offered 

About KellyMitchell 
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 

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