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Help Desk Analyst
N/A
Lake Buena Vista, Florida, 32830
Contract
Ref.: 141033
Job Summary:
Our client is seeking a Help Desk Analyst to join their team! This position is located in Orlando, Florida.
Duties:
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Our client is seeking a Help Desk Analyst to join their team! This position is located in Orlando, Florida.
Duties:
- Provide Technical Support 24x7x365 via telephone and email to process and escalate WiFi/Internet and Telecom issues within a fast-paced Help Desk environment
- Support all Network technologies and monitor the health of the environment
- Responsible for technical troubleshooting utilizing multiple applications including, but limited to LogicMonitor, Airwave, Calix Management System, ServiceNow, remote diagnostic tools, Microsoft Office to support key business systems
- Communicate effectively to identify, evaluate, and prioritize client needs and requirements
- Engage and collaborate with Telecom Teams to best support and deliver client needs and ensure proper telecommunications resources are provided
- Experience with ticketing software and remote diagnostic tools (pinging, contacting devices)
- Associate's degree or equivalent work experience
- 3+ years Technical Tier 1 Help Desk Experience
- Proficiency in Windows and macOS environments
- Strong technical knowledge with the ability to handle frustrated users and explain technical solutions in plain English
- Demonstrated problem solving skills
- Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment
- General understanding of understanding of networking basics such as: TCP/IP, LAN/WAN, VPN, GPON and DOCSIS
- Proven organizational skills regarding data collection, documentation, and prioritization
- Flexible work schedule, including weekends, nights, and holidays
- Knowledge of Telecommunication Services
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
